Crawford Atkins

My daughter, a first time buyer purchased a BMW 330i. After 3 weeks of having the car the coolant light came on. We made contact with the service Dept., brought the car in, they didn’t give her a loaner After 3 weeks of having the car the coolant light came on. We made contact with the service Dept., brought the car in, they didn’t give her a loaner vehicle or anything. After having the car for 2 weeks and us having to continuously call, it was finally determined that the vehicle had 3,000 dollars worth of repairs. Service advisor told us that the car had overheated in the pass and that it will continue to have issues. They wanted her to pay for the repairs, i mad a huge issue and continued to call until we had some kind of justice. They covered the cost now here again they’ve had her car for again 2 weeks and now they’re saying the repairs a 900 dollars. Service advisor was adamant about they dealer should just buy the car back due to the damages that was done upon her buying buying it. They’ve been giving us the run, passing us from one person to another. Can’t talk to anyone in person no response to emails. I went to 3 dealerships looking for Crawford Atkins and Joe Green they’ve been dodging us. At this point my daughter doesn’t want the car, because it’s a lemon. Both times she was stranded at 5:30 in the morning in her sheriff uniform. They basic guarantee that they conduct a 101 inspection which is false advertising, because gas it had been done those issues would’ve been found upon putting it out for sale. Finally they came back with 2 options she pays for the cost of repair or they buy the car back for less than she purchased it. Both are unfair, because the vehicle obviously had preexisting issues!! She should not have to be responsible for anything. She saved 4,000 down for a payment for a car that she thought would be reliable. They get your money and don’t car anything about you after that!! We are still trying to talk to someone as her car is still there, no resolution, no loaner vehicle or anything. This is unsatisfactory service More

Helpful 0

Report | Print

I have had my volvo for three years. I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my c I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my car I would make sure it is done. There 4 point inspection is horrible. They have never checked my tires or if they have never reported it to me. I had to replace all four tires. Although i know eventually the tires need to be replaced i was looking to the service team to let me know about my tires. I look to them to tell me what is going on with my car and they have not. .I honestly dont believe that the service department changed my oil the last time my car was there for maintenance. My oil still says 100% after 10000 miles. They always forget to top of fluids. Three weeks after completing the service on my car my windshield wiper fluid is empty. They offer a free car wash and vacum but only vacum the front of the vehchle. I leave messages for both service rep and manager and do not receive a call back. Although, I only have tried to call 4 times over the last 4 months with these issues and no call back. Therefore, I will be taking my business were it is appreciated and i can trust the service department. I need good services I can trust and depend on. More

Helpful 0

Report | Print

Entire team served I. Complete excellence! From Keith via email to Crawford Atkins in person. The team went above and beyond for me. Also thankful for the finance manager Complete excellence! From Keith via email to Crawford Atkins in person. The team went above and beyond for me. Also thankful for the finance manager mr johnson he was wonderful throughout the process More

Helpful 0

Report | Print

I had a great purchase experience working with Alex Boucher. He is an impressive young man well versed in the abilities of the Mercedes models he sells, including all the technology bells and whistles Boucher. He is an impressive young man well versed in the abilities of the Mercedes models he sells, including all the technology bells and whistles that are equipped on these cars. Alex is not a pushy salesman but listens to what you say and answers all of your questions. I had actually brought my older vehicle in for service. After looking at some replacement options with Alex and the offer of a great trade-in value, I left the dealership in a 2022 Mercedes. Alex reminded me of my former, now-retired salesman, Bruce Parker. I think Alex paid close attention to Bruce on how to treat his customers. I was very impressed with Alex. Thanks so much Alex! And thank you too to all the sales support staff who made the purchase relatively quick and easy. Jim R. More

Helpful 3

Report | Print

Claude, Angus, Chris and Crawford are consummate professionals in a very competitive field of luxury vehicles. They worked as a team to address every little, pain in the neck, details that were pre professionals in a very competitive field of luxury vehicles. They worked as a team to address every little, pain in the neck, details that were presented and got the job done and sealed the deal. Our firm is super happy because of their professionalism and incredible customer service. Thank you! More

Helpful 0

Report | Print

Jessica Wade was an INCREDIBLE SALESPERSON. Think about the skills you hope for in a New Car Salesperson : Honesty / Customer Focused / Vehicle Knowledge / Your Advocate With Management / High Think about the skills you hope for in a New Car Salesperson : Honesty / Customer Focused / Vehicle Knowledge / Your Advocate With Management / High Interest In Answering All Questions / Highly Likable. Well ----- Jessica Was An A++ On All These Critical Skills ! Even after delivery she has called / e-mailed to ensure I am "conquering" all the High Tech capabilities in this new MB S-580. What A Superstar ! I would highly recommend Capital EuroCars and would encourage you to seek out Jessica as your Contact. The Finance Manager Chris London was equally helpful and possessed a high degree of financing knowledge --- a pleasure to work with ! The Store Manager ---- Angus Thomas was also extremely helpful and persistent in developing a deal that was excellent for all parties. My sincere thanks to Jessica, Angus and Chris for a great Customer Buying Experience ! Sincerely, Bill D More

Helpful 0

Report | Print

Excellent service. Very helpful and knowledgeable. Claude Rabbath was wonderful to work with. Chris too. Very helpful and knowledgeable. Claude Rabbath was wonderful to work with. Chris too. More

Helpful 0

Report | Print

Amazing accommodating and transparent. Will definitely be coming back for my next vehicle as well! coming back for my next vehicle as well! More

Helpful 0

Report | Print

Claude work with my wife and I very well we found him extremely knowledgeable and very honest extremely knowledgeable and very honest More

Helpful 0

Report | Print

Joe Gruen and Crawford Atkins came to my rescue for our daughters car up in Tallahassee and were First Class. Excellent customer service, I highly recommend!! daughters car up in Tallahassee and were First Class. Excellent customer service, I highly recommend!! More

Helpful 0

Report | Print