Jim Elefantis | Page 3

Best. Dealership. Ever.Been a customer for decades. Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like seeing an old friend than a hassle that car dealerships can so often be. These people are the best! More

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I visited Mercedes-Benz of Silver Spring Md today and was extremely impressed with the dealership’s professionalism, courtesy and genuine caring. Our visit started with Celestin (our salesman). It is obvious extremely impressed with the dealership’s professionalism, courtesy and genuine caring. Our visit started with Celestin (our salesman). It is obvious why he has been doing this for 30 years, he cares and knows what he is doing. There was Brad Fisher (Finance), he made our day, not only did he get us a better rate, he saved us money and was very cordial. Then there was Robert Mara (Service), He went out of his way to let us know the past history of our car and what the next three services were and printed them out. Service is of particular interest to my husband and he doesn’t impress easy. Needless to say, he was. Finally there is the leadership (Jim Elefantis). He took time out of his day for us and even assisted us with pricing for a service package. Leadership starts from the top and trickles down. Everyone at this dealership is on the same page and no hassle is the theme of the day, as well as courtesy and friendliness. If you want a fantastic experience from caring people, go to MB of Silver Spring. You will not be disappointed. WELL DONE TEAM!!! More

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Very pleasant car buying experience and a great car. Got a reasonable price, and trade in value. Very happy with the purchase. Will definitely recommend this dealership to my friends. a reasonable price, and trade in value. Very happy with the purchase. Will definitely recommend this dealership to my friends. More

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Charlie Miller Great service all around at the Mercedes Silver Spring location. Everyone went out of their way to make me feel like a valued customer. Charlie Miller Great service all around at the Mercedes Silver Spring location. Everyone went out of their way to make me feel like a valued customer. Charlie Miller took his time showing me the GL various models and letting me test drive each one. He worked with me to come up with a vehicle and payment that fit my needs never rushing me. I would highly recommend this location and team. More

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Great knowledge and friendly and trustworthy. In and out service. Ease of business was great. Trade in was done well and gave me top dollar. service. Ease of business was great. Trade in was done well and gave me top dollar. More

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Outstanding service department. Excellent customer relations and transparent pricing. Excellent at explaining what needs to be done and what the options are. I come back to this dealership because of relations and transparent pricing. Excellent at explaining what needs to be done and what the options are. I come back to this dealership because of its service department. More

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My, Opinion... My experience at this dealership was ok, and the price could have been more reasonable; however, the service I received from Joseph was excellence. He My experience at this dealership was ok, and the price could have been more reasonable; however, the service I received from Joseph was excellence. He was knowable in all aspect of the vehicle, and the service department is top natch. All Of the staff courteous. More

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My experience Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am plea Overall my experience at this dealership was not bad,the only problem a had was I think I could have get a better apr on the car. But so far I am please with my perches,and if I decide to use this dealership again I hope I will get a better deal. More

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Exceptional personalized online buying experience! This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence thr This was my second online buying experience from Silver Spring Mercedes-Benz. It was also my second time working directly with (Celestine) Lovence through the online selection, pricing and delivery of my vehicle. What drew me first to working with Lovence was how quickly he got back to me. What made me come back was his exceptional personal service. After making my online selection we exchanged a few couple emails and set an appointment. Lovence greeted at the door. He was attentive and professional and made good use of our time. I was also greeted by Jim Elefantis. Behind the scenes Jim's team ensured my vehicle was ready and my paperwork was complete. It was with this level of precision we expect from Mercedes-Benz that Lovence, Jim and Brad Fischer (Finance) made sure my buying experience exceptional. After we were done with the paperwork, Lovence helped orient me to the features of my new vehicle. He helped me gather my things from my trade-in. Even made sure I had my ez pass. Later that night he checked back with me to make sure I made it home safe and to check if I had any questions. He even helped set me with setting up my Mercedes me App. Thank you, gentlemen! More

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Excellent Dealership! Professional Sales and Office Staff! My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience i My dealings with MBSS were exclusively online until the day that I actually picked up my new Merz and traded my BMW. I have many years of experience in purchasing vehicles but none ran as smoothly and with such little stress as this transaction. I have already recommended this dealership to others. Mr. Nichols and Mr Nuri's initial responses to my email inquiries set the tone for the transaction and eventually caused me to pass other MB dealerships for MBSS. Mr. Stanford had my car waiting for me when I arrived. The necessary paperwork was completed by Mr. Fischer who did not try to up-sell products that would not be needed based on my planned usage. Mr. Elefantis made me feel like i was part of the MB family. Mr. Robinson was perhaps the icing on the cake. His enthusiasm as he explained and demonstrated MBUX was contagious. More

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