Jenn Turner

I purchased the truck on 11/22/23. I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part an I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part and said he would notify me when it came in. Thinking it’s been awhile since the part was ordered, on 12/22/23 I called the parts dept. They told me the part had come in on 12/07/23 and that I should have received a phone call from Service. I told them I never did so he said he would message Luis. Luis called me to set up the installation appt and I questioned him why no one notified me that the part came in 15 days ago and I could have had it installed a long time ago. He said he did call and left a message but there was no message left. I told him I was disappointed with the service ever since I bought the truck (see other surveys I submitted). I still haven’t heard back from the dealership or from GMC regarding those issues. My feeling is that the dealership doesn’t want to deal with any negative criticism to make themselves better. There’s another GMC dealership on Oahu who may treat their customers better. More

by RASUNCION1 Verified Customer Verified Customer

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Easiest car buying experience i ever had. Very helpful team at gmc Honolulu. Mahalo from the big island. Very helpful team at gmc Honolulu. Mahalo from the big island. More

by RICKMCCORMICKKAILUA1 Verified Customer Verified Customer

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The dealership was very easy to locate and everyone was very helpful from the moment we entered the car lot it was nice and clean had tea and coffee everyone was very professional and I would highly recomm very helpful from the moment we entered the car lot it was nice and clean had tea and coffee everyone was very professional and I would highly recommend them to to whom ever is thinking of purchasing a vehicle thank you More

by MORTON718 Verified Customer Verified Customer

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I was helped quickly & paperwork went smoothly. Friendly service and awesome atmosphere while waiting to finalize paperwork. Friendly service and awesome atmosphere while waiting to finalize paperwork. More

by PARRISH.JERRICA Verified Customer Verified Customer

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Overalls, I was satisfied with select staff members. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. More

by CHESTERJAMORABON Verified Customer Verified Customer

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There was wonderful, friendly service. Andrew was super helpful. I would definitely refer friends and family. Andrew was super helpful. I would definitely refer friends and family. More

by nicole.marie Verified Customer Verified Customer

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Awesome customer service would recommend others to stop by if you want a car and good service. Very friendly by if you want a car and good service. Very friendly More

by SHEENA_KALAMA Verified Customer Verified Customer

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Great service from when we walked in the front door. Very easy and no pressure sales. Would buy from them again. Very easy and no pressure sales. Would buy from them again. More

by RENO3 Verified Customer Verified Customer

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I had an awesome visit. Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed att Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed attention they also repaired. Great service!!! More

by customer808 Verified Customer Verified Customer

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Sean was Great. Jen was Awesome and I think we were able to get a good deal. Everyone worked with us and found a median that is beneficial to us both. Thank you guys Jen was Awesome and I think we were able to get a good deal. Everyone worked with us and found a median that is beneficial to us both. Thank you guys for helping me find a car for my son. Koolina was actually the voice that drew me in. Sometimes we forget who initially contacted us, but she was sweet and helpful when I spoke with her. More

by GLENDALELAFU Verified Customer Verified Customer

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