Jeff Lee

I purchased the truck on 11/22/23. I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part an I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part and said he would notify me when it came in. Thinking it’s been awhile since the part was ordered, on 12/22/23 I called the parts dept. They told me the part had come in on 12/07/23 and that I should have received a phone call from Service. I told them I never did so he said he would message Luis. Luis called me to set up the installation appt and I questioned him why no one notified me that the part came in 15 days ago and I could have had it installed a long time ago. He said he did call and left a message but there was no message left. I told him I was disappointed with the service ever since I bought the truck (see other surveys I submitted). I still haven’t heard back from the dealership or from GMC regarding those issues. My feeling is that the dealership doesn’t want to deal with any negative criticism to make themselves better. There’s another GMC dealership on Oahu who may treat their customers better. More

by RASUNCION1 Verified Customer Verified Customer

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Dante was great when I first started with him. Not pushy at all let me be and let me ask questions. Andrew was awesome. Very comfortable the whole time with him. Not pushy, gave me time, gave Not pushy at all let me be and let me ask questions. Andrew was awesome. Very comfortable the whole time with him. Not pushy, gave me time, gave me his honest opinions which helped me a lot. Keep doing a great job More

by SLSCHESTER Verified Customer Verified Customer

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Jeff Lum & Andrew Morey are top class and made the truck buy a great experience buy a great experience More

by Bobby Verified Customer Verified Customer

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I am still waiting for someone to contact me about repairs on my vehicle that supposedly went through a rigid vetting process before being sold to me..... repairs on my vehicle that supposedly went through a rigid vetting process before being sold to me..... More

by SVENDSENCRISTINE Verified Customer Verified Customer

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I was helped quickly & paperwork went smoothly. Friendly service and awesome atmosphere while waiting to finalize paperwork. Friendly service and awesome atmosphere while waiting to finalize paperwork. More

by PARRISH.JERRICA Verified Customer Verified Customer

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Awesome customer service would recommend others to stop by if you want a car and good service. Very friendly by if you want a car and good service. Very friendly More

by SHEENA_KALAMA Verified Customer Verified Customer

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I had an awesome visit. Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed att Everyone is very friendly and knowledgeable. They got me in and out with everything I requested and found some other recommendations that needed attention they also repaired. Great service!!! More

by customer808 Verified Customer Verified Customer

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Nick was polite and professional. We appreciated his service in finding us a vehicle. There was a communication error with our purchase, but we are understanding and will continue to We appreciated his service in finding us a vehicle. There was a communication error with our purchase, but we are understanding and will continue to be loyal clients to this dealership. Mahalo More

by KEAOHANA Verified Customer Verified Customer

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Thus was my first time buying a vehicle from this dealership and was a pleasure. The show room was good and not over powering. My vehicle was presented to me right in the showroom and the staff rea dealership and was a pleasure. The show room was good and not over powering. My vehicle was presented to me right in the showroom and the staff really were easy to deal with and great. I never felt any pressure and was explained everything in simple More

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Colin was informative and pleasant to deal with. At. No time did I feel he pushy for the sale. At. No time did I feel he pushy for the sale. More

by DINOSAN88 Verified Customer Verified Customer

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