J.V. Nicolas | Page 2

Zero reliability The service department had our car for over a month, on top of me going in EVERY week prior for a month to measure my oil. When I went in for them to The service department had our car for over a month, on top of me going in EVERY week prior for a month to measure my oil. When I went in for them to check my oil it took at least an hour with no communication on time or processes. During the month that they had my car I was told on multiple occasions to expect my car by end of week. By the end of each week I did not have my car or a call as to why. I would have to call each week myself for an update. The service department is a joke with communication. I would not go back if my car was on fire. Worst experience. More

by RIGHTEOUSLIGHT.MP0 Verified Customer Verified Customer

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its was a good attendace everything was perfect, there was a good attetion towards me, the service was really fast and reqlly amazing, there wqs really goog quality thank you everything was perfect, there was a good attetion towards me, the service was really fast and reqlly amazing, there wqs really goog quality thank you very much More

by joanfichel8275 Verified Customer Verified Customer

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True Advocate for our Family - Great Communicator Just wanted to take a few minutes and send a Thank You message about Kevin Croucher. We have a 2013 Elantra in for an engine issue and we don't have Just wanted to take a few minutes and send a Thank You message about Kevin Croucher. We have a 2013 Elantra in for an engine issue and we don't have a resolution yet - but we're already so impressed. (ps - this is the only issue we've had with the car at all. ) Kevin has been a great communicator and we feel like an excellent advocate for our family. This is my daughter's car that she bought with her own money and has loved it. She'll have to pay for the repair and Kevin is going way above and beyond to help. JV has been helping guide the process as well, and we appreciate all the assistance. The experience with the car being so good, along with Kevin's excellence has earned some Hyundai loyalty from our family. We'll give your team first chance with our next purchase - which should be in a couple months or less. Thankful for good people (Kevin and your team). Michael H. More

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Incompetent Service Department Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle noise is and where it’s coming from. I have asked for it to be checked several times at several different service appointments and they continue to tell me nothing is wrong. I’ve never heard my car make this noise until this year. They had my car for an entire week and everything they were supposed to do wasn’t even done properly. No quality control to check and see if everything they “fixed” was truly fixed. New issues: I had new sides and mesh piece installed on my sunroof....they gave me my car and told me my car was ready. I tested the sunroof and the mesh piece was disconnected... they installed it upside down.. I went inside and told them it’s still broken. They fixed it... I start driving and I hear a new rattle noise. I got to my house opened the sunroof and piece of plastic was sitting in the sunroof rolling back and forth causing rattle noise. They also installed a new black rubber trunk handle... the next day I open my trunk and I hear a rattle... there is clearly a piece of plastic broken inside my trunk that someone didn’t care to take out. I can’t even remove whatever is causing that noise. I don’t even want to take it to Hyundai new port Richey because I don’t feel like dealing with terrible service. Sometimes when I shut my car off I hear a different noise. It sounds like the engine or battery is failing. They still don’t know what the issue is what that as well. This is my second Hyundai car and after this one I don’t think I’ll be buying another Hyundai from this location. More

by katerinapseftelis Verified Customer Verified Customer

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Excellent very professional My service experience was enjoyable. Service advisor Lilly Cawley represents Hyundai of new Port Richee as enjoyable. She keeps My Genesis running in My service experience was enjoyable. Service advisor Lilly Cawley represents Hyundai of new Port Richee as enjoyable. She keeps My Genesis running in top condition More

by arthur.V Genesis Verified Customer Verified Customer

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Mary wad great.all issues resolved Very pleased. With customer Mary,she was helpful and explained. My concerns in s manner that I could understand. My concerns was resolved .I will glad Very pleased. With customer Mary,she was helpful and explained. My concerns in s manner that I could understand. My concerns was resolved .I will gladly return for future Service . More

by CULENETOWNSEND Verified Customer Verified Customer

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Quick service The interior trim on the front passenger door had to be ordered again. Three times a charm hopefully. Waiting to hear from them to make another appoin The interior trim on the front passenger door had to be ordered again. Three times a charm hopefully. Waiting to hear from them to make another appointment to have it installed. More

by craftyperson999 Verified Customer Verified Customer

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Always an awful experience Always seem to have an awful experience at this service center. This time I dealt with a rude service employee who didn’t bother to check my service a Always seem to have an awful experience at this service center. This time I dealt with a rude service employee who didn’t bother to check my service appointment or contact information (which was all wrong) and then when I called 3 hours later to find out the status of my car (on a simple oil change that was promised to be only an hour) she could not be found and I had to wait for a manager to call me with an update. Overall bad experience, just months after my last god awful experience where I car was “misplaced.” If it weren’t for my warranty, I’d never go back. More

by Melinda94 Verified Customer Verified Customer

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Super pleasant employees Most everyone is pleasant and friendly. The place was extremely busy. I only waited a short while before getting a rental to go home with. Most everyone is pleasant and friendly. The place was extremely busy. I only waited a short while before getting a rental to go home with. More

by craftyperson999 Verified Customer Verified Customer

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Replace Hyundai did a great job and replacing broken pieces on my car their warranty department is awesome there service in our is awesome and very friendly q Hyundai did a great job and replacing broken pieces on my car their warranty department is awesome there service in our is awesome and very friendly quick and easy thank you Hyundai More

by millicanjoey Verified Customer Verified Customer

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