Kevin Croucher

Felix was awesome to work with. He was very informative and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service are always a pleasure to work with. I feel like everyone knows me there. I don't think I will ever go anywhere else. You have a customer for life! More

Helpful 0

Report | Print

Service appointment The service appointment for maintenance and recalled update was done in a timely way. Kevin kept me informed, texted updates and was very helpful duri The service appointment for maintenance and recalled update was done in a timely way. Kevin kept me informed, texted updates and was very helpful during the two hours that I waited. More

by Sonata maintenance is appointment Verified Customer Verified Customer

Helpful 0

Report | Print

Best dealership I've dealt with. Had an appointment, Was taken promptly ,everyone was very very pleasant and helpful. Gave a great review today at work. I was surprised that it took Had an appointment, Was taken promptly ,everyone was very very pleasant and helpful. Gave a great review today at work. I was surprised that it took over 2 hrs for my first oil change, but it was Monday morning and I'm sure people were getting their cars serviced for holiday travel. Before my Tuscon I leased a Sonata which loved but the lease was up and I wanted to go back to an SUV. I just miss my sunroof so so much Carol Sedor More

by foxfire4 Verified Customer Verified Customer

Helpful 0

Report | Print

Andrew was my Knight in Shining Armour After years of struggling with multiple problems with my Elantra, Andrew stuck with it and eventually solved all of the problems and stepped up to the After years of struggling with multiple problems with my Elantra, Andrew stuck with it and eventually solved all of the problems and stepped up to the plate numerous times to ensure I was a satisfied customer. He is the best! More

by RBLUM1234 Verified Customer Verified Customer

Helpful 0

Report | Print

Recall I came in for a recall and when I arrived was told that a second recall would also be fixed. All went well. The showroom was very clean and comforta I came in for a recall and when I arrived was told that a second recall would also be fixed. All went well. The showroom was very clean and comfortable. More

by NYTOM406 Verified Customer Verified Customer

Helpful 0

Report | Print

Overbooking I was there from 9:00 a.m. To 12:45 for lube, oil, filter change and lifetime alignment. The service reps are wonderful but the wsiting was way too I was there from 9:00 a.m. To 12:45 for lube, oil, filter change and lifetime alignment. The service reps are wonderful but the wsiting was way too long. Should offer shuttle to allow us to leave the car and pick it up when work completed. More

by rogine1 Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly staff Kevin was wonderful to work with. He was honest and upfront. Everyone I’ve dealt with in the service center has been very nice and attentive. Excellen Kevin was wonderful to work with. He was honest and upfront. Everyone I’ve dealt with in the service center has been very nice and attentive. Excellent customer service!! More

by dcahpman004 Verified Customer Verified Customer

Helpful 0

Report | Print

Dead Battery 36 hours after it was allegedly checked I took my car in for service on Saturday morning. I got a 30k mileage service done, which I was told would include them checking my car battery. Every I took my car in for service on Saturday morning. I got a 30k mileage service done, which I was told would include them checking my car battery. Everything went fine I paid for my service drove my car Saturday, car wasn’t driven Sunday and I found out this morning at 6:30am that my battery was dead. I’m sorry but if someone really checked the battery they would have known the battery was dying. When it was checked this morning it had less than 10 volts. And no lights were left on in the vehicle to drain the battery it just wasn’t driven. So really while I was told a multi point inspection was done it was in fact not and I’m a very unhappy customer as I had to miss over two hours of work this morning due to the dead battery. And this is not an issue with my service advisor clearly it’s the mechanic who worked on my vehicle More

by WRIHEL24 Verified Customer Verified Customer

Helpful 0

Report | Print

An hour and forty-five minutes and a dirty door jamb Service writer Kevin was excellent...courteous, professional and was able (and apparently happy) to answer all my questions, of which I had a few, bei Service writer Kevin was excellent...courteous, professional and was able (and apparently happy) to answer all my questions, of which I had a few, being my first time there. Kevin gets 5 stars solid. But an hour and forty-five minutes for a simple oil change (got there at 7:56 for an 8:00 appointment and left at 9:45)? Really? That's ridiculous. And the topper...either the technician or the porter dragged their feet across the bottom door jamb and left it filthy. I take meticulous care of my car, but even if I didn't, the lack of respect for my vehicle, my property, was deeply offensive. I'm very happy witj my new Hyundai, and Hyundai of New Port Richey has done a great job of follow-up since I bought it, but I won't recommend their Service Dept. Very disappointed. John Schultz New Port Richey FL More

by taylorplayer01 Verified Customer Verified Customer

Helpful 0

Report | Print

Exceptional service As soon as I arrived for my appointment I was told that there would be a longer then usual wait. Service dept is outstanding, Lily and Kevin are the As soon as I arrived for my appointment I was told that there would be a longer then usual wait. Service dept is outstanding, Lily and Kevin are the best very knowledgeable and quick to understand your concerns. More

by gmass831 Verified Customer Verified Customer

Helpful 0

Report | Print