J.V. Nicolas

I live in St. Petersburg and I purchased my Hyundai Sonata Sport Turbo from Hyundai of New Port Richey Certified Used Cars just a little over 2 years ago. Albeit I Petersburg and I purchased my Hyundai Sonata Sport Turbo from Hyundai of New Port Richey Certified Used Cars just a little over 2 years ago. Albeit I have a Hyundai dealer and service department just 3.7 miles from me, I gladly drive just over an hour and the 32.9 miles North to New Port Richey to get my car serviced. I understand that some people might think that a little strange but to me it’s so well worth it. I have always put excellent customer service and unparalleled, state of the art service as equal valued qualities at the top of my list of priorities and Hyundai of New Port Richey fits the bill at a 100+% on both counts plus much, much more. On multiple occasions it has been proved more than worth the time and extra mileage driven. My Service Advisor, Brad Crum and the quality staff of the Service Manager, Jon Nicolas has always surpassed the “Norm” that most people would expect in those entrusted in caring for their vehicle. Their ease of dealing between their completeness in explaining what needs to be done and the estimating the time it will take is surprisingly, “On the Money” accurate and truthful. I could easily go on with more accolades but it would just be an exercise in redundancy, needless to say that I wouldn’t hesitate for one second in referring someone to take the time and effort to take their vehicle to their service department and the time and gas it will take to get there returns handsomely in the results you receive. More

Helpful 2

Report | Print

Please read below a statement from Hyuandai's Business Ethics page suggesting that the company strives to build friendly relationships with customers...Ha! You'll find the entire ditty on the Corporate we Ethics page suggesting that the company strives to build friendly relationships with customers...Ha! You'll find the entire ditty on the Corporate website. Please note that the handling of peeling paint on vehicles is anything but ethical. "The ultimate purpose of ethical management is to enable long-term, stable and sustainable growth through markets’ and customers’ friendly evaluation of the company." I have purchased three vehicles from THE HYUNDAI GIANT over the past several years and until recently, NEVER complained about the paint bubbling and peeling off any of my vehicles. Havin driven a diverse collection of cars; three Hyundais, two Volkswagens, one Ford, one Chrysler and two Mercedes, (two of these vehicles had 250, 000 miles on them), I NEVER had a complaint about peeling paint until my Pear White Elanta's paint started coming off in large pieces. The reports of this problem are too numerous to count.The paint is defective. Period. Both the dealer and Corporate refuse to acknowledge the problem as a manufacturer defect, which is been clear to the paint specialist who examined the peeling paint as well as a myriad of friends and coworkers. Sadly, Hyundai's disrespect for me has led me to take new action. I work for the largest grocery supplier in the USA with various communication platforms that provide an excellent vehicle to warn my fellow 28,000 coworkers against purchasing a Hyuandai. In addition, we find ourselves parked in many very busy supermarket parking lots daily, many of which are in Pasco County, HOME of the HYUNDAI GIANT. My new car signs, citing THE GIANT , as well as Hyundai Corporate for their disrespect should garner plenty of attention in that market. Mary More

Helpful 0

Report | Print

Bill Parente has been my salesperson for the 4 vehicles I have leased/purchased in the last 7 or so yrs. The vehicle we have now is a 2019 Santa Fe. Bill is extremely professional, knowledgeable, courteous have leased/purchased in the last 7 or so yrs. The vehicle we have now is a 2019 Santa Fe. Bill is extremely professional, knowledgeable, courteous, friendly, an all around nice guy to work with. In fact your entire staff are the same way. Your showroom, ladies room, coffee area are always kept clean. There is no mess at Hyundai NPR. I would highly recommend you for sales & service. I give you a 200% satisfaction rating. More

Helpful 0

Report | Print

We had bought a new 2020 Palisade from Hyundai NPR and had a wind noise coming from the driver's door, so, we brought it back to our dealer. Our service advisor Lily said they'd have to have a body shop had a wind noise coming from the driver's door, so, we brought it back to our dealer. Our service advisor Lily said they'd have to have a body shop check it out. Turns out the door wasn't aligned correctly with the door latch which had to be replaced. Since the car was so new the latch would have to be ordered and take 3 to 4 days. Lily kept us updated every step of the way. When the part arrived Lily said the body shop had damaged the outer window reveal molding while they were aligning the door and that it would have to be ordered as well. That was it we were stuck with a small rental car and had family coming in this week which would have been 2 weeks without our car being fixed. So we went to Hyundai and talked to JV the asst service manager. When he heard our dilemma he talked with Lily who filled him in what happened. Then JV said he'd have them take the moulding that we needed off of his own vehicle which just happened to be a 2020 Palisade like ours! This gentleman went beyond our expectations as does Lily our service advisor! After they installed the moulding Travis the shop foreman went with us to test the car for wind noise. We could only do 60 mph in town so Travis said when we go out on the interstate to check it then at 70-75 mph and if we hear any noise to bring it back and let him know as he had also ordered a window run in case which would help alleviate the problem as well. With a staff like that it's no wonder that Hyundai has such a reputation. Ditto to Hyundai, JV, Lily, Travis and Jeff (our sales rep) for taking care of us like family! More

Helpful 0

Report | Print

Great service experience I want thank Hyundai for making my experience much better barry was superb keeping me informed on my vehicle status while I waited. Thank you I want thank Hyundai for making my experience much better barry was superb keeping me informed on my vehicle status while I waited. Thank you More

by jorgebrito Verified Customer Verified Customer

Helpful 0

Report | Print

Fatolitis This service dept. Has poor follow through and not very good communication with their customers. This service dept. Needs more cust service training i This service dept. Has poor follow through and not very good communication with their customers. This service dept. Needs more cust service training in keeping customers informed of all aspects of the service process More

by nick.fatolitis Verified Customer Verified Customer

Helpful 0

Report | Print

Concerned, professional, respectful & accommodating. Check Engine light problem, they were able to identify, order parts & complete repairs. Since the problem was not anticipated they were unable to pro Check Engine light problem, they were able to identify, order parts & complete repairs. Since the problem was not anticipated they were unable to provide a like kind vehicle but made sure I had an acceptable vehicle for the week it took for part arrival & repair. The follow up by Genesis Manager Barry Roach was excellent! Very good experience! More

by lori7 Verified Customer Verified Customer

Helpful 0

Report | Print

Incredible experience Thank you to all of the Hyundai staff for being attentive and extremely nice. Always keeping me informed and updated on what’s going on with my car. Thank you to all of the Hyundai staff for being attentive and extremely nice. Always keeping me informed and updated on what’s going on with my car. More

by aabarletto Verified Customer Verified Customer

Helpful 0

Report | Print

Ridiculous Customer Service!!! Have brought my car back to the dealership 5 times in the last 5 months for the same problem! The Assistant Service Manager (J.V) and Service Manag Have brought my car back to the dealership 5 times in the last 5 months for the same problem! The Assistant Service Manager (J.V) and Service Manager (Andrew) are a Joke! The Service Director (John) is even worse, I emailed him 3 different times "No Response"! More

by popsmustang18 Verified Customer Verified Customer

Helpful 0

Report | Print

RUNAROUND I GOT THE RUN AROUND FROM EVERYONE IN SERVICE EXCCEPT SHAWN. IT WAS AN AWFUL EXPERIANCE. NO ONE KNEW ANYTHING ABOUT MY SERVICE CALL. I CAME IN TO HAVE I GOT THE RUN AROUND FROM EVERYONE IN SERVICE EXCCEPT SHAWN. IT WAS AN AWFUL EXPERIANCE. NO ONE KNEW ANYTHING ABOUT MY SERVICE CALL. I CAME IN TO HAVE A DOOR HANDLE REPLACED. IT TOOK THREE DAYS AND MUCH AGRIVATION BEFOR IT WAS FINALLY COMPLETED. More

by jliporij Verified Customer Verified Customer

Helpful 0

Report | Print