Pamela Simak

I purchased 2 Ioniq 5’s from this dealership in 2022 and those transactions were very smooth overall. So far we have had carpeting come off the back of the rear seats, USB ports blown, and now I have a saf those transactions were very smooth overall. So far we have had carpeting come off the back of the rear seats, USB ports blown, and now I have a safety system alert that’s disabling many of the smart features in the car. Would any of this be a deal breaker? Not necessarily it wouldn’t no… So why the 3 star rating? Well, you see the service department is the real issue! They don’t want to do anything but basic maintenance on weekends, so I still don’t have my USB ports fixed, and the safety recalls and safety alerts are treated like routine maintenance. I had a recall scheduled and they cancelled it due to a Hurricane, but did they proactively attempt to reschedule people? Nope! So now I have a real issue and this dealer is 2 miles away, but they will only do diagnostics on weekdays and can’t get me in for more than 3 weeks. So I called Hyundai corporate and all they would do was find em another dealer 20 miles away that would do the diagnostics on a Saturday and even that is 2 weeks away! This is literally the worst service I’ve ever had from an auto manufacturer and I will likely just trade the car for a better brand when this issue is fixed! More

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I feel I bought way too fast! The service department is borderline fraudulent! Horrible experience! I doubt if I ever will buy from u guys again! borderline fraudulent! Horrible experience! I doubt if I ever will buy from u guys again! More

by Jamestim27 Verified Customer Verified Customer

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Pam was awesome She was very helpful. I had just lost my husband and this was all overwhelming as he took care of these things. She allowed me to share my feelings w She was very helpful. I had just lost my husband and this was all overwhelming as he took care of these things. She allowed me to share my feelings without it making me feel she was too busy ..it was very busy. I’m glad I drove the 25 miles there. Thank you, Pam More

by DAWNM8910 Verified Customer Verified Customer

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Very quick service. Pamela was very helpful,knowing that I have to go to work .She is friendly,efficient person when doing her job.Technician workers performance was very Pamela was very helpful,knowing that I have to go to work .She is friendly,efficient person when doing her job.Technician workers performance was very good ,too.I will always be back there when I need,thank you. More

by KRYSTYNA041906 Verified Customer Verified Customer

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Treated indifferently by service dept. I had plans to become a Hyundai lifer until I bought this Tuscon. I spent almost three years complaining about my transmission until finally it got so I had plans to become a Hyundai lifer until I bought this Tuscon. I spent almost three years complaining about my transmission until finally it got so bad that it had to be replaced- twice. I am so done with Hyundai. It still makes noises that none of the loaner cars made and the service people "can't hear " anything. It has to be driven to be heard.....they've been told every time I go in there which right now is infrequent because of hard feelings. Yesterday I made an appt at the counter for later on in the day and when I went for the appt asked to have my non working hatch looked at also. I sat for over an hour and a half and when I was called, the hatch had been fixed but no oil chg. This is at 8 at night. Now I'm waiting some more for the oil to get changed. No more Hyundai for me. More

by thibadop Verified Customer Verified Customer

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Oil change I need a oil change done on my vehicle and the service department was great in help get it done in a timely matter as always I need a oil change done on my vehicle and the service department was great in help get it done in a timely matter as always More

by campbellf04 Verified Customer Verified Customer

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Don't Bother Getting Appointment I arrived on time for an 11A appointment for an oil change. Over an hour and a half later, the car still had not been taken for service. This wait tim I arrived on time for an 11A appointment for an oil change. Over an hour and a half later, the car still had not been taken for service. This wait time is excessive. The time required for service seemed reasonable. More

by dhfish5252 Verified Customer Verified Customer

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Too many cars and not enough service The service rep was very helpful but I waited FIVE hours for an oil change and 60,000 maintenance. The rep gave me a free oil change for waiting so lo The service rep was very helpful but I waited FIVE hours for an oil change and 60,000 maintenance. The rep gave me a free oil change for waiting so long. The dealer may be one of the biggest sellers but he needs better maintenance facilities and more personnel. More

by lindamacierno Verified Customer Verified Customer

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Always good service I return to this service center because I always receive great service at a great price. Everyone is always helpful. I've never had an issue. I return to this service center because I always receive great service at a great price. Everyone is always helpful. I've never had an issue. More

by SteveM Verified Customer Verified Customer

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Pleasured Always treated great and with respect. Service writers are always friendly and give you the time you need to explain any situation you are having. Jus Always treated great and with respect. Service writers are always friendly and give you the time you need to explain any situation you are having. Just wish oil changes or minor services didn’t take three hours. My bad, should go home from now on. More

by EAGLELAV1 Verified Customer Verified Customer

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