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Hannah Wilson
Hannah Wilson at Beck & Masten Buick GMC South
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Hannah Wilson | Page 2

Service Director

Beck & Masten Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

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4.6
43 Reviews

Dealership Experience

10 yrs, 3 mos

Industry Experience

10 yrs, 3 mos

4.6

43 Reviews

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43 Reviews of Hannah Wilson

January 25, 2023

Dealership Rating
Employee Rating

Service adviser was very helpful and knowledgeable of our car problem. Very happy experience and will recommend him to others for their device needs. More

by GLENN COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Victoria Gilliland

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Jan 27, 2023

Beck & Masten Buick GMC South responded

Glenn, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything our service team does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Dealership Rating
Employee Rating

Great attendant and perfect job. Just need to keep to agreed time. Appreciate you guys. More

by Adetunji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Victoria Gilliland, Gaby Cano, Frany Zepeda, Deanna Andrews, Arturo Gonzalez , Reputation .com

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Jan 10, 2023

Beck & Masten Buick GMC South responded

Adetunji, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Dealership Rating
Employee Rating

Best dealership in the city , everybody is professional and friendly , I strongly recommend this place More

by ORLANDOPASASIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Victoria Gilliland, Gaby Cano, Frany Zepeda

Helpful
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Dec 12, 2022

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 04, 2022

Dealership Rating
Employee Rating

The level of customer service is always fast ready to deliver, EXTREMELY SATISFIED customer. Hannah and Gabby have always turned around the quick service when both my vehicles have been serviced. More

by J.Arredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

Helpful
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Dec 06, 2022

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Hannah and Gabby were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 02, 2022

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Employee Rating

A little better communication. I understand they work off commission. Considering we did this over the phone and from out of town More

by MENDOZARACING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Victoria Gilliland

Helpful
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Dec 05, 2022

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 25, 2022

Dealership Rating
Employee Rating

Wors service ever i don't recommend it cause they take Soo many days for a simple oil change 12 days More

by ALVARO MEJIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez

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Nov 28, 2022

Beck & Masten Buick GMC South responded

Alvaro, we appreciate you sharing your experience with us at Beck & Masten Buick GMC South. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2022

Dealership Rating
Employee Rating

Frany was the best with my quick quote and getting things for my sons truck ready. He was in a hurry living an hour away and getting to work.thank u Frany More

by PPREMO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Shannon Eiler, Victoria Gilliland, Gaby Cano, Frany Zepeda

Helpful
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Nov 25, 2022

Beck & Masten Buick GMC South responded

Thanks for your perfect review! We strive to provide excellent service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 08, 2022

Dealership Rating
Employee Rating

They don't honor the used cars that they sell nor do they care that the issue with the care is a safety issue it's a sold as is so it makes it your problem to spend thousands more on the vehicle to make it s More

by melville.redden
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Toby Ohnesorge, Mohammed Qureshi, Ada Pasasin, Jorge Gomez, Anthony Morelli, Rafael Benavides , Jason Beck, Manny Escalon, Frank Nolden

Helpful 1
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Oct 10, 2022

Beck & Masten Buick GMC South responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

Dealership Rating
Employee Rating

Good service I have 2013 GMC and since them I been changing oil and doing checks up and always they receive me with open arms. More

by Hector Zurita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Victoria Gilliland, Gaby Cano, Frany Zepeda, Deanna Andrews, Arturo Gonzalez , Reputation .com

Helpful
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Aug 05, 2022

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

Dealership Rating
Employee Rating

Professional, courteous, friendly, explaining everything in detail, unheard-of efficiency. Best dealership I have ever dealt with. More

by nrnolden
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Victoria Gilliland, Gaby Cano, Frany Zepeda, Deanna Andrews, Arturo Gonzalez , Reputation .com, Frank Nolden

Helpful
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Jul 29, 2022

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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