Rosie Hernandez

Always do a great job always great customer service. I recommend service to all of my friends I recommend service to all of my friends More

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I can’t complain about the customers service. Miss Rosie always provides the best service. Miss Rosie always provides the best service. More

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I purchased a pre-paid oil change package some time ago. When I went int the dealership to have the service done, I was told that the agreement I had purchased had "expired". "It was in your contract Mr. When I went int the dealership to have the service done, I was told that the agreement I had purchased had "expired". "It was in your contract Mr. Johnson". No refund, no sorry you got duped - nothing. I had to pay for the service. I accused them of theft - no reaction. I am considering going to small claims court for the $75. I view such behavior as falling under the criminal code definition of theft by unlawful taking! More

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Very pleased with experience on this visit. Rosie is always great and helpful and couldn't be more satisfied. Rosie is always great and helpful and couldn't be more satisfied. More

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Got my truck serviced at Beck and Masten and as always the service was great and my service representative Rosie was as awsome the service was great and my service representative Rosie was as awsome More

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It’s greatly appreciated when I’m able to receive a loaner while my vehicle is in service.c loaner while my vehicle is in service.c More

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I have be a customer for a few years. 55 minutes for an oil change and tire rotation this visit. Very happy. 55 minutes for an oil change and tire rotation this visit. Very happy. More

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Service was poor had ac worked now it comes on when engine off also radio still cuts off had the courtesy wash truck was worse than when droped off engine off also radio still cuts off had the courtesy wash truck was worse than when droped off More

by mr.leonard07 Verified Customer Verified Customer

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Respectful, good communication skills, competitive experience. very good understanding. Forgiven, Good listener skills, helpful tips 👌 👍 experience. very good understanding. Forgiven, Good listener skills, helpful tips 👌 👍 More

by Angel Verified Customer Verified Customer

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My truck was brought into the service center; the main one being the transmission. Understandably the 3 weeks it was in the service center was because of an extended warranty provider. However, the wate one being the transmission. Understandably the 3 weeks it was in the service center was because of an extended warranty provider. However, the water leak coming through the passenger sun visor arm was mis-diagnosed and the leak is clearly visible from the sunroof seal. I was charged for replacing something else. That leak was part of the $4,000 that I paid personally. The second issue was covered under the extended warranty and that problem was not solved. It involves the radio/console changing displays without action taken by the driver. This is an intermittent problem that seems to occur mostly while using the navigation system. It switches to one of the SiriusXM displays. Manually switching back to the navigation system will work for 10 to 30 seconds and then it switches back to the SiriusXM display. Sometimes the same SiriusXM display pops up on the smaller driver’s display. I intend to bring the truck back to get these problems resolved, but I live/work 90 miles away and leaving it for several days requires alternate transportation . More

by HOWARDGEO Verified Customer Verified Customer

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