Rosie Hernandez | Page 42

Great! I always have a good experience when I bring my car in for service. Rosie is great and takes care of me. Service is always done the right way, and I I always have a good experience when I bring my car in for service. Rosie is great and takes care of me. Service is always done the right way, and I have never had a problem after the service has been performed. The waiting room is always clean and comfortable to wait in. Everyone there is always nice and friendly. I wouldn't take my care anywhere else. More

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Rosie Hernandez Best Svc Advisor at Beck & Masten- Rosie, thank you again for taking matters into your own hands. I appreciate your help, I cannot thank you enough.. No one can get the job done like Rosie, thank you again for taking matters into your own hands. I appreciate your help, I cannot thank you enough.. No one can get the job done like you can! More

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We purchased a use 2009 Acadia from this dealership in July. It was sold to us with problems despite the dealership assuring us it went through an extensive checklist before it was offered for sale. So fa July. It was sold to us with problems despite the dealership assuring us it went through an extensive checklist before it was offered for sale. So far it has been in the shop 5 times and STILL isn't running properly. Each time they "bandaid" fix it, we pick it up, and it starts acting up again within a few weeks. We then return for the process to begin again with yet a different service person, only to be juggled around again. Thankfully we were smart to purchase the extended warranty. We will be taking our business elsewhere. More

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Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the torrent for the repair. Soon after she got it back, I went to look at the door handle and notice the terrible paint job. The paint looked like it was just dripping off the door handle. Clearly the handle was over sprayed and allowed to ooze and dry. No quality control at all. I told her to take it back , this is not what we expected from a dealership. It took her like a couple of months but she finally took it back. They took a look at the paint and said ok. I just wanted an original GM handle, with a quality paint job to match the vehicles. Her extended warrant was about to expire in two months, so I asked if the handle itself would have any coverage after the warranty expires. The answer I got was it would have a year of coverage. Eight months go by since we got it back and the handle breaks off again. We contacted Beck n Masten only to hear it would not be covered. The coverage started when it first broke not when we took it back about the paint. They told us we could however contact the company who painted the part. Beck n Masten dealership doesn’t paint the parts????? Why are we taking it to the dealership, if they just hand the paint job over to high tech auto sound or collision or whatever …. If I wanted some cheap paint job, I’d just can spray it. So much for dealership quality. We didn’t even bother to try and see if they would do any good on their work. I’m not even sure it was a GM part anymore, why would they go through the trouble of removing the paint, priming and repainting. It is more cost efficient for them to just get some cheap aftermarket part and just paint it. I know what you’re thinking; we must be tough on the torrent. she is the first owner of an 07 with only 60,000 miles on it. Like really. And I didn’t know her at the time of purchase, but don’t even get me started on the interest rate she got from them. They saw her coming to say the least, it is outrageously high. More

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Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, and they were very courteous and professional. Those two were wonderful! More

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I've been in the automotive industry for over 40 years. Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehic Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehicle in and deal with the service department on her own. She dealt with Rosie this time, also with Gloria and Rosie on other issues in the past. These ladies have taken excellent care of my wife every time. We live in Baytown, 25 miles away from the dealership, but I don't feel it's a problem driving that far for the service and attention we get. Thanks again girls for taking great care of my wife, she loves dealing with you two. More

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I have been a loyal GMC customer for over 15 years. The service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I take my car in for service...sometimes I even stop by just to say hi to them for no reason whatsoever! I have known Manny & Rosie for many years and since they have been with Beck & Masten GMC South, I never been dissatified with the service I have recived. I recommend the service dept at Beck & Masten to all of my family & friends anyday! I purchased my daughter's car when she went away to college there last year, Manny made sure everything was in tip top shape...there's nothing more satifying knowing that you have placed your child in a safe & dependable vehicle from Beck & Masten. Beck & Masten GMC South.....a reliable place to purchase & service your cars & trucks! ~Linda Silva~ More

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This experience was great and exceeded my expectations! Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but n Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but not pressured to complete the repairs. All the staff was friendly and Rosie was professional and knowledgeable. I will return and tell my family and friends. More

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Everytime I go to this dealer for service, I feel like they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car ther they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car there. They will continue to have me as a loyal customer, and Rosie is great. More

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Every time I come in for service at this location, I know I can always count on Danny, Rosie, or Manny for the best service. I'm always guaranteed a loaner car, whether its for a few hours or a day, they alw I can always count on Danny, Rosie, or Manny for the best service. I'm always guaranteed a loaner car, whether its for a few hours or a day, they always make sure that I'm not left without one to do what I need to while my car is having service done. Everyone is so helpful & friendly and always willing to assist with any issues. I have to say that I've never had a dealership so helpful with such a great staff and I just want to say "thank you" for all that they've done to assist me with my vehicle. HIGHLY RECOMMENDED for this location! More

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