Rosie Hernandez | Page 41

Oil change and windshield repair Friendly and quick service even without an appointment. Everyone was pleasant and welcoming. From the moment we drove in till it was time to drive aw Friendly and quick service even without an appointment. Everyone was pleasant and welcoming. From the moment we drove in till it was time to drive away every member was there to serve. More

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Oil change The service for the oil change was a very good with a timely matter and everything was real good.The service would be recommended to other customers The service for the oil change was a very good with a timely matter and everything was real good.The service would be recommended to other customers More

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Excellent customer service My husband, who took care of everything that had to do with the car, recently passed away. Rosie has been patiently guiding me through a new and daunt My husband, who took care of everything that had to do with the car, recently passed away. Rosie has been patiently guiding me through a new and daunting process of caring for my car. I appreciate her sweet disposition and willingness to answer seemingly simple (but not to me!) questions. It is clear to me why my husband chose Beck and Masten for our purchase. More

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Swindled !!! Took a valid diagnostic report about my AC in B&M disputed the report. Charged me for a blower motor which I did not need only to tell me after the co Took a valid diagnostic report about my AC in B&M disputed the report. Charged me for a blower motor which I did not need only to tell me after the costly replacement the part noted on my 3rd party diagnostic was actually the part I needed. I paid an additional $110 for the part. The charge for the motor was $460 when all I needed was a $110 module as stated on Firestone's report I showed them. In checking GMC's website regarding repairs and symptoms the blower was never an issue because it wasn't making noises to begin with. I tried showing the liars that report and suddenly Rosie was stuttering and inviting me to eat lunch. Lunch which was provided to them by GMC for district sales. I guess I'm not the only one they've cheated!!! I chose to wait on the vehicle; checked in around 8am was told about 2 hours wait after Rosie had to check with Manny on the part being in. I found that odd because she asked to see the diagnostic report from Firestone again and took it in to him. I was told the part was in. I checked at 10 since I had no word on the status of their diagnostic and was told they had to order the part. I saw a part delivered around 10:45; not know if it was my part or not I waited. At 11:45 I inquired about the status but Rosie didn't have an answer. At 1pm I asked about the status and was told the part was there and they were getting to me next. The wait wasn't the issue the lying about the needed service is!!!! More

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LIKE ALWAYS, EXCELLENT SERVICE! Thanks to Jamie Ward and Rosie Hernandez for taking care of my wife ( Oil change and service of my 2015 Sierra) during my time out of town. The promp Thanks to Jamie Ward and Rosie Hernandez for taking care of my wife ( Oil change and service of my 2015 Sierra) during my time out of town. The promptiness and quality of the service is TOP NOTCH. Jamie and Rosie are the best and always there to take care of our needs (we also own a 2016 Buick Encore). Thank you Beck and Masten South for having such a wonderful sales and service staff. More

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Awesome Miss Rocio Hernandez is the very best, always helpful and concern about the people she serve. Great service advisers to work with, the price and serv Miss Rocio Hernandez is the very best, always helpful and concern about the people she serve. Great service advisers to work with, the price and service is excellent. More

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Excellent Service On Oil Change I had an oil change done on June 9, 2017 and received excellent and friendly service from the employees, I expected the waiting time to be long and t I had an oil change done on June 9, 2017 and received excellent and friendly service from the employees, I expected the waiting time to be long and tiring but to my surprise the waiting time was far less than what I expected. Expect The Unexpected! More

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Oil change and back up sensor I have never been to such an amazing dealership in all of my years of servicing vehicles. This is my first GMC and I have never experienced such effic I have never been to such an amazing dealership in all of my years of servicing vehicles. This is my first GMC and I have never experienced such efficient, prompt and effective service from ANY other dealer. I have never seen a family like atmosphere like this location. The employees have great relationships with one another and it is a reflection of the caring management here. Manny looks after his employees and treats them all with the upmost respect but most importantly takes care of his clients. This canter trickles down to the care you receive from everyone! Happy employees, happy customers!!! ?? More

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Great people and awesome service. I'm greeted on the service drive each and every time I visit. Rose is a very professional young lady. Cary Freddie is my people and awesome service. I'm greeted on the service drive each and every time I visit. Rose is a very professional young lady. Cary Freddie is my name and she always remembers me. I would definitely recommend this dealership to any and everyone. More

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Recall , Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e ho Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e hours was told they didn't have the liftgate fix available. Very disorganized. Very disappointed in this slow service. More

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