Frank Kern
Frank Kern at Scranton Cadillac GMC of Vernon
Refer Me

Frank Kern | Page 18

Service Advisor

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.7
183 Reviews

Industry Experience

12 yrs, 9 mos

4.7

183 Reviews

Write a Review

183 Reviews of Frank Kern

November 09, 2022

Dealership Rating
Employee Rating

Although more than I wanted to spend, the service was great and I would come back again More

by ladd667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka , Ashley Corey

November 09, 2022

Dealership Rating
Employee Rating

Easy to schedule appointment. Friendly staff upon arrival. Prompt service while I wait. Trustworthy establishment, receptive to my questions. More

by olynk
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

November 09, 2022

Dealership Rating
Employee Rating

Brought my truck back because my key fob battery I had your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve More

by MRTNPIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2022

Scranton Cadillac GMC of Vernon responded

Hi - Without pulling up the details and specifics regarding your visit, I don't want to make any assumptions about what you were charged and why. However, if you would like to speak to a manager ragarding the issue, please feel free to give us a call. Or if you'd prefer, you can respond privately to this review with your contact information and I can have someone contact you to discuss further. Thank you for the feedback and have a great day.

November 06, 2022

Dealership Rating
Employee Rating

Frank was a real pleasure to work with. Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to c More

by ssetsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 06, 2022

Dealership Rating
Employee Rating

Service is first rate and communication is excellent. I take my Buick only to Scranton. More

by pab37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 04, 2022

Dealership Rating
Employee Rating

Very well organized, polite and helpful. Everyone that i dealt with from initial phone call to picking up the car was really great! More

by LORIFERRARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon, Robert Zeidenberg, Jeff Borovicka , Shawn Butler, Ashley Corey

November 04, 2022

Dealership Rating
Employee Rating

Well coordinated service for my recall issue. Polite and efficient. I was well informed of the process. Would gladly use this dealer for future needs. More

by Pumpkinlady20
Recommend Dealer
Yes

November 03, 2022

Dealership Rating
Employee Rating

great staff that communicates in a friendly clear fashion. I waited for vehicle and service was performed promptly More

by dmacdaid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 30, 2022

Dealership Rating
Employee Rating

Despite vehicle issues outside of their control, they were able to find the parts needed, quickly, and repair the issues as they arose. Communication was solid, and everything was never in doubt with my More

by DSTARVISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 28, 2022

Dealership Rating
Employee Rating

I am not setisfide with this dealer because I give it to my car diagonosis . They said they did but they not give me to the all report to me . More

by chowdhuryshahid78
Customer Service
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: I don’t no anyone

Oct 28, 2022

chowdhuryshahid78 responded

I am not happy

...
18

Dealership Inventory (180 Vehicles)

used 2017 Buick Encore car, priced at $14,456
2017 Buick Encore
used
Red exterior
6-Speed Automatic Electronic with Overdrive
AWD
used 2019 Chevrolet Silverado 1500 car, priced at $33,641
2019 Chevrolet Silverado 1500
used
Blue exterior
8-Speed Automatic
4WD
used 2019 Chevrolet Silverado 2500HD car, priced at $40,856
2019 Chevrolet Silverado 2500HD
used
Blue exterior
6-Speed Automatic HD Electronic with Overdrive
4WD
used 2019 GMC Sierra 1500 car, priced at $40,254
2019 GMC Sierra 1500
used
Black exterior
8-Speed Automatic
4WD
used 2020 GMC Sierra 1500 car, priced at $47,221
2020 GMC Sierra 1500
used
Gray exterior
10-Speed Automatic
4WD
used 2020 GMC Sierra 1500 car, priced at $41,988
2020 GMC Sierra 1500
used
Black exterior
10-Speed Automatic
4WD