Mike Conlon
Mike Conlon at Scranton Cadillac GMC of Vernon
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Mike Conlon

Service Director

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
223 Reviews
4.7

223 Reviews

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223 Reviews of Mike Conlon

March 26, 2024

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PREDATORY BEHAVIOR at Scranton. 30,000 miles on an escalade esv. Wife just Paid 800 dollars for an oil change and tire rotation. I have to look at the cabin and engine filters that More

by James
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Recommend Dealer
No

Other Employees Tagged: Todd Meriwether , Jonathan Karimi

Mar 26, 2024

Scranton Cadillac GMC of Vernon responded

We understand your concerns regarding the recent service performed on your Escalade ESV and we sincerely apologize for any distress this has caused you. Your feedback was escalated to management so that we can provide some clarity on the services rendered and address your concerns transparently. Most importantly, we want to confirm that the maintenance performed on your vehicle was in strict accordance with the 30k factory maintenance schedule outlined in your owner’s manual, following General Motors’ precise guidelines. This comprehensive maintenance ensures that your vehicle continues to operate at optimum performance and safety levels. Regarding the specific costs, we strive to be competitive while also ensuring that the level of service and quality of parts are in line with the standards expected, especially for a luxury vehicle such as the Escalade ESV. For the cabin and engine air filters, we only use factory-approved parts to guarantee fit and function as designed by GM. While the cost is usually higher than aftermarket options, this is to ensure the longevity and reliability of your vehicle. We are very sorry if we didn't make it clear why we do things the way we do and explain the value of the services we provided. Jonathan will be reaching out to you personally to further clarify each aspect of the work done and answer any and all concerns you may still have. We sincerely value your business and are committed to restoring your confidence in our services. Thank you for giving us the chance to address your concerns, and we look forward to speaking with you soon. Thank you and have a great day.

March 03, 2024

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My experience with this company is very important to me and I had a great day More

by CWESHOL
Recommend Dealer
Yes

February 04, 2024

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Fast service fixed problem first time . .Kevin the tech was great to deal with ,will definitely recommend this dealer More

by S.NEBORSKY
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Recommend Dealer
Yes

January 13, 2024

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Jeff and the host staff at Scranton motor were very professional. They were prompt and thorough More

by IDRPEA
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Recommend Dealer
Yes

October 22, 2023

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I had a good experience during service for a oil change at Scranton Motors good service. More

by tw40
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Recommend Dealer
Yes

October 14, 2023

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It's always a pleasure dealing with your service people. Even my little Yorkie enjoys being there! More

by MARIENORMISKO@GMAIL.COM
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Recommend Dealer
Yes

September 21, 2023

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BEWARE OF FRAUDULENT ACTIVITY. AVOID the service department! Billed us and our warranty company over $7K for work they assured us was completed but repairs were NEVER actually perf More

by Rsold8
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Recommend Dealer
No

Other Employees Tagged: Fred Nassiff

Sep 25, 2023

Scranton Cadillac GMC of Vernon responded

We are sorry that you feel we didn't do our best to resolve your situation, but your concerns were escalated to our service director and general manager who personally presented you with three different, viable resolutions to your situation and it was your choice to take your vehicle elsewhere. It is certainly your prerogative to take your vehicle anywhere you choose, but we did act in good faith and tried to avoid you needing to go somewhere else. That being said, we are very happy to hear that you ultimately got the help you needed and that your vehicle is up and running well again.

September 18, 2023

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Didn’t have to wait long for service and staff always friendly and accommodating. Have bought last 4 cars from Scranton and service has always been 5 stars! More

by SYLONS507
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Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Robert Zeidenberg, Jeff Borovicka, Frank Kern , Gerson Alfaro, Ashley Corey

September 15, 2023

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Very helpful. Definitely worth the time and wait. Truck is back on track and ready to go. More

by teddydaniels
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Recommend Dealer
Yes

September 01, 2023

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Very professional, and I'm happy with the service, also love that they wash your car More

by mbdinof
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Frank Kern , Ashley Corey

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