Todd Meriwether

Scranton Cadillac GMC of Vernon responded

We understand your concerns regarding the recent service performed on your Escalade ESV and we sincerely apologize for any distress this has caused you. Your feedback was escalated to management so that we can provide some clarity on the services rendered and address your concerns transparently. Most importantly, we want to confirm that the maintenance performed on your vehicle was in strict accordance with the 30k factory maintenance schedule outlined in your owner’s manual, following General Motors’ precise guidelines. This comprehensive maintenance ensures that your vehicle continues to operate at optimum performance and safety levels. Regarding the specific costs, we strive to be competitive while also ensuring that the level of service and quality of parts are in line with the standards expected, especially for a luxury vehicle such as the Escalade ESV. For the cabin and engine air filters, we only use factory-approved parts to guarantee fit and function as designed by GM. While the cost is usually higher than aftermarket options, this is to ensure the longevity and reliability of your vehicle. We are very sorry if we didn't make it clear why we do things the way we do and explain the value of the services we provided. Jonathan will be reaching out to you personally to further clarify each aspect of the work done and answer any and all concerns you may still have. We sincerely value your business and are committed to restoring your confidence in our services. Thank you for giving us the chance to address your concerns, and we look forward to speaking with you soon. Thank you and have a great day.