Donald Ostrom

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Lithia Hyundai of Reno responded

We're glad to know you appreciated the respectful and accommodating environment at Lithia Hyundai of Reno. Thanks for sharing your positive experience with us!

Lithia Hyundai of Reno responded

We're glad to know that Lance provided you with top-notch service at Lithia Hyundai of Reno! We appreciate your recommendation and look forward to serving any future needs.

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno, Rudy! We truly value your support. Should you ever need anything else, please let us know.

Lithia Hyundai of Reno responded

Hello Lauren, Thank you for the positive review. We are proud to have earned your recommendation. Should you ever need anything else in the future, please let us know.

Lithia Hyundai of Reno responded

Hi Karson! We're glad to know you found our team at Lithia Hyundai of Reno helpful and friendly. It's great that we could assist with your automotive needs before hitting the road. Safe travels!

Lithia Hyundai of Reno responded

Thanks for the kind words! The team works hard to make every visit a top-notch experience. See you next time at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Lithia Hyundai of Reno responded

Thank you, Titus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!