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Cuong Ngo
Cuong Ngo at Lithia Hyundai of Reno
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Cuong Ngo

Service Techician

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.9
41 Reviews
4.9

41 Reviews

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41 Reviews of Cuong Ngo

April 18, 2024

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Employee Rating

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Matt Franceschini, Bryan Mazariegos, Drea McGiffin

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Apr 18, 2024

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

November 26, 2023

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Employee Rating

Excellent service, my service advisor Ryan Newton was very professional and knowledgeable. The work done was perfect. Exactly what I had requested in a timely manner. More

by Dan H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Newton, service department

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Nov 27, 2023

Lithia Hyundai of Reno responded

Dan, it's great to know that Ryan and our team at Lithia Hyundai of Reno provided you with excellent service. We're here for your future automotive needs should the need ever arise.

September 11, 2023

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Employee Rating

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up. More

by tpetersen056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Matt Franceschini, Chantel Kaminskaya, Bryan Mazariegos, Drea McGiffin

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Sep 12, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words! The team works hard to make every visit a top-notch experience. See you next time at Lithia Hyundai of Reno!

Sep 14, 2023

tpetersen056 responded

Thanks

August 10, 2023

Dealership Rating
Employee Rating

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them. More

by SHEILAHOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Matt Franceschini, Chantel Kaminskaya, Bryan Mazariegos, Drea McGiffin

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Aug 12, 2023

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

July 27, 2023

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Employee Rating

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all. More

by TITUSTHOMAS592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Matt Franceschini, Otto Sandoval-Carpio, Chantel Kaminskaya, Bryan Mazariegos, Drea McGiffin

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Jul 27, 2023

Lithia Hyundai of Reno responded

Thank you, Titus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

June 22, 2023

Dealership Rating
Employee Rating

I have been going to this dealership for at least 14 years. I have enjoyed our relationship. More

by WISE1940
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, David Lennox, Hai Ngo, Matt Franceschini, Ryan Ferris , Matt Ashton, David Diaz

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Jun 23, 2023

Lithia Hyundai of Reno responded

We truly appreciate your loyalty! Thanks for continuing to trust our team with your automotive needs!

April 14, 2023

Dealership Rating
Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Matt Franceschini, Otto Sandoval-Carpio, Bryan Mazariegos

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Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 14, 2023

Dealership Rating
Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Matt Franceschini, Otto Sandoval-Carpio, Bryan Mazariegos

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Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

March 19, 2023

Dealership Rating
Employee Rating

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help More

by FRPLUSEZT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie, Hai Ngo, Otto Sandoval-Carpio , Gio Castro

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Mar 20, 2023

Lithia Hyundai of Reno responded

Thanks for the five stars! We're always looking out for you at Lithia Hyundai of Reno. See you next time!

March 11, 2023

Dealership Rating
Employee Rating

Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends More

by vietphoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Hai Ngo

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Mar 13, 2023

Lithia Hyundai of Reno responded

We appreciate the five-star review! Thanks for trusting Lithia Hyundai of Reno with your vehicle's service!

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