Donald Hutchins | Page 16

Hector and Dolly Ortiz’s review We have been coming to this Mercedes Benz Dealorship shortly after we moved back to Houston 20 months ago. We chose them because they are warm and rec We have been coming to this Mercedes Benz Dealorship shortly after we moved back to Houston 20 months ago. We chose them because they are warm and receptive, always willing to serve. We have not found that in all the Mercedes Benz Dealorships. We originally came for service. We have been driving Mercedes since 1984. We recently bought a used Mercedes from you with the help of Kriss. We found him to be ready and available for whatever we needed. We met Kriss months ago when we came for service our car. He was always receptive to us. We told him that we would trade if we found something we wanted. We were contacted once before but we were not interested in that car. As soon as the car came in that we bought, Kriss called us. We responded as soon as we saw the picture of the car, telling him that we were interested, and would be there shortly. As soon as we saw the car, we told Kriss that we wanted to buy it. It was all a very pleasant experience with everyone we worked with. We give thanks to you all. More

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same day/fast service called and got same day appointment (rare and reason I do not go to several other Mercedes dealers.) Donald was courteous and responsive. Rushed my c called and got same day appointment (rare and reason I do not go to several other Mercedes dealers.) Donald was courteous and responsive. Rushed my car thru quickly. More

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Friendly and knowledgeable They did exactly what they said they were going to do when they said they were going to do it. They even came in under the quote they gave me. They did exactly what they said they were going to do when they said they were going to do it. They even came in under the quote they gave me. More

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Excellent experience, courteous. We needed to replace a car lost in the Harvey flood in Houston. Nelson Siosum was extremely helpful in find just the right replacement car for my wife We needed to replace a car lost in the Harvey flood in Houston. Nelson Siosum was extremely helpful in find just the right replacement car for my wife who has lost her Mercedes-Benz C-250. The car is beautiful and has all the features she requires. I am looking forward to having my Mercedes SUV ad her Mercedes serviced at this dealership. We have driven Mercedes cars for over 20 years and recently moved to the Woodlands so we had to find a new dealership. This dealership is highly recommended. More

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Doesn’t live up to the hype I bought an S550 in 2015. It was too difficult to get in and out of for me and my wife. I wanted to trade it less than a year and less than 12k miles I bought an S550 in 2015. It was too difficult to get in and out of for me and my wife. I wanted to trade it less than a year and less than 12k miles for an MB SUV. They discounted my car by $38K as a trade. So much for MB retaining its resale value. I had three warranty repairs in the first year including new front brake rotors. I put five new tires on the car in about 18 months at $500 a pop. I did trade the car after 2 years and three months with less than 32k miles. By then the value was less than half of what I paid for the car. It is a great road car that is pretty roomy and very comfortable once you are in. It lacked basic technology like remote start and auto dimming brights. I made a bad decision for me to buy that car. It was an expensive mistake. I am very happy to be back in a truck. More

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Excellent Friendly, fast and efficient service. It was an annual service with a recall fix and detail. They gave me a ride to work and picked me up when the ser Friendly, fast and efficient service. It was an annual service with a recall fix and detail. They gave me a ride to work and picked me up when the service was completed. More

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Great dealer I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. More

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AVOID! Liars and incompetent. I originally Gave the Service Department 5 stars but had to update my review after the completion of my service. Original Review: Service Center wa I originally Gave the Service Department 5 stars but had to update my review after the completion of my service. Original Review: Service Center was great! Donald Hutchins was my Service Advisor and he calmed me down from the stress of an emergency repair, found me a loaner vehicle, and kept me updated on my repairs. I recommend asking for Donald Hutchins. Updated: My car was in the service department for a week, for an AdBlue light where 6 of those days were "spent trying to clear the code". I was flat out lied to by Service Advisor Richard at pick up when he told me me my front license plate was added on like I had requested. Obviously as soon as I went to the car I could tell that was a lie. I was told my Service Advisor did not even put the request in. I was also told a driver side blind spot was resolved with an update and cleaning of sensors but my paperwork says that work was not performed and Richard could not answer my questions on what was done. They also drove my car 120 miles (!) and didn't bother to refill the tank to the level I brought it in at. When there are ample services centers to choose from, I am appalled that a Service Advisor would make such obvious lies. I recommend finding another Service Center. More

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Pain free and professional car buying experience Dealing with Shawna Barnett made my new car buying experience easy and pain free. From the time I first stepped through the door at the dealership, t Dealing with Shawna Barnett made my new car buying experience easy and pain free. From the time I first stepped through the door at the dealership, through closing, delivery, and follow-up, Shawna made me feel as part of an MB family. I've been driving MB's for over twenty years and must say this has been the best and most professional treatment that I have ever received. Without any sales "pressure" Shawna was friendly, cordial, caring, knowledgeable and accommodating...a true professional. Shawna is a true asset to the MBOTW Team. More

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Stress Free and Profesional Service I live in Katy and am very happy with the professional services received. Everyone is very willing to dedícate their time to help out in anyway. I rec I live in Katy and am very happy with the professional services received. Everyone is very willing to dedícate their time to help out in anyway. I recommend and give the highest rating to everyone at this location. More

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