Donald Hutchins | Page 15

Best service ever. And a fantastic dealership overall it appears from my first trip in. I drove to 3 hours to Conroe from Dallas, and my G63 broke down strangely due to a software issue. Dealership had appears from my first trip in. I drove to 3 hours to Conroe from Dallas, and my G63 broke down strangely due to a software issue. Dealership had a two truck dispatched, and so I did not ride in a two truck they sent a service vehicle with very professional and kind driver. Service Manager dropped what he was doing and got on my problem. As we rolled into dealership, Service Manager was waiting, got me to a top Advisor and vehicle was back in repair with lead mechanic within 5 minutes. Sadly the repairs needed some time, so I was quickly escorted to a shiny new Mercedes Loaner car full of gas and sent on my way home without delay. Amazing. The dealership stayed in communication until repairs were diagnosed and completed, plus a test drive or two to assure problems were resolved 100%. Then...the Service Advisor drove the car, on Saturday night to my home! Picked up loaner and was off. Folks, this does not normally happen as you hear mostly nightmares in similar situations. Thank you Mercedes Benz of the Woodlands! More

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Donald Hutchins was very helpful and understanding during this and all my other visits. We want to keep my 2008 C300 running as long as possible. Thanks. this and all my other visits. We want to keep my 2008 C300 running as long as possible. Thanks. More

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Both Mark and Donald are top professionals who deliver excellent service. They seem to really care about their customers. I love Mercedes Benz of the Woodlands! excellent service. They seem to really care about their customers. I love Mercedes Benz of the Woodlands! More

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This dealership and it's staff take customers 1st priority!! They are there for you all the way till you get your car and go above and beyond. I drive over 70 miles to this dealership for a reason. priority!! They are there for you all the way till you get your car and go above and beyond. I drive over 70 miles to this dealership for a reason. And always been taken care of . More

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Outstanding service! I will never go to another location in north Houston. I have a real appreciation after trying to visit another location in north Houston near my home. I will continue to make the 30 min in north Houston. I have a real appreciation after trying to visit another location in north Houston near my home. I will continue to make the 30 minute drive to The Woodlands location for their outstanding service. More

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MBOTW always goes beyond my expectations. I am a do it yourself kind of guy, but some things you leave to the pros. When I need service with expertise, Franks team is there. They make sure I understand my yourself kind of guy, but some things you leave to the pros. When I need service with expertise, Franks team is there. They make sure I understand my cars and what they need. If you just want it done right without all the technical information, this is the place to go for a worry free experience. More

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Best dealership in Houston Area. I love this dealership. I have bought 3 cars from them and every time it has been a great experience. Service Department is awesome as well. I have bought 3 cars from them and every time it has been a great experience. Service Department is awesome as well. More

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Top notch service and professionalism The sales process and financing process were exceptional! We were welcomed from the time we arrived by Trent and throughout the process by all individ The sales process and financing process were exceptional! We were welcomed from the time we arrived by Trent and throughout the process by all individuals in sales, management, service and finance. The pricing and presentation was straightforward and professional. Arturo, the finance manager was very personal, trustworthy and gave great advice. Donald and Nic were gracious to expedite the delivery of our 350 GLE, so we could get out the door and to a family event. We are excited to have a dealership so close to our home in The Woodlands. More

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Normal service of both vehicles. Service A and Service B Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will conti Donald did an excellent job and I was able to move through very quickly. Facilities are amazing as is the service, very nice experience and will continue using this dealership More

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Another great visit to MBOTW My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 o My '14 GL needed new tires, alignment, and state inspection. As always, Mark Escobar set it all up in no time. MB was running a special of $150.00 off a set of 4 tires. They include the road hazard which, with the discount, made MB less expensive than Discount Tire. And they did the alignment, so I didn't need to take it to another shop for that. Add in the state inspection, a car wash, and 2 ice cream bars and MBOTW can't be beat!!! Joe Drago came out of his office to say hello to me as well. Always nice to be recognized by management. More

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