Derek Pound | Page 3

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Paul and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that Josh had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed working with Steve, and it was a pleasure having you at the dealership. We appreciate your review! Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Alex, I am sorry to hear that you had a bad experience and feel that we have not been responsive since your purchase. I have gotten together with my entire team to try and address what happened here and, in speaking with them, we are unable to narrow down exactly what happened. Both myself and Josh are unable to locate the name Tribeca in our customer resource management tool or our emails and neither of us can remember receiving an email that has gone unanswered from anyone with an issue recently. It is our goal to provide every one of our customers with a great experience and we never want anyone who comes to our store to feel ignored regardless of whether the purchase a car or just come in to get some information on a vehicle. We understand that the vehicle may have been leased in a different name than what you used as your Dealer Rater username so if you could provide me with the name associated with your purchase I would like to try and connect the dots here and figure out what went wrong. Please give me a call or shoot me an email directly so I can learn more about the situation. Thank you and I look forward to hearing from you and doing what I can to make this right. Derek Pound General Sales Manager Colonial VW of Medford 781-475-5668 Direct dpound@vwmedford.com

Colonial Volkswagen of Medford responded

Thomas, Thank you! Paul and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new 2022 Taos! Thank you for choosing Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Atlas. We truly appreciate your feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

It's great to hear that Steve and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com