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Derek Pound
Derek Pound at Colonial Volkswagen of Medford
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Derek Pound

General Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.6
102 Reviews

Dealership Experience

13 yrs, 4 mos

4.6

102 Reviews

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102 Reviews of Derek Pound

April 06, 2024

Dealership Rating
Employee Rating

Appointment went well and received call to let me know what was being done on Vechicle. And let me know work was completed. More

by ALEX.PEREZ981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Trevisone, Steven Tkaczyk, John Mancini, Frank DiCostanzo

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Apr 07, 2024

Colonial Volkswagen of Medford responded

Alex, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2024

Dealership Rating
Employee Rating

Very courteous and very professional and very high quality level of technical and customer service More

by daichelmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Daniel Goodman, Deivid Mauricio , Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders, Frank DaSilva , Michael Siraco

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Mar 10, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 08, 2024

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Employee Rating

It was a very good experience. . Everyone was very pleasant and easy to work with and made the experience very pleasant. More

by John M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, Stephanie Trevisone

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Mar 10, 2024

Colonial Volkswagen of Medford responded

Hi John: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

February 08, 2024

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Employee Rating

I have been a customer for easily 15 years and have always had a good experience, Service staff attentive and professional. If looking for someone with encyclopedic VW knowledge Greg Cohen is the one t More

by matteastie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Stephanie Trevisone

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Feb 09, 2024

Colonial Volkswagen of Medford responded

Matt, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Greg met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 07, 2023

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Employee Rating

Both Paul and Stephane were total professional’s with my transaction . The car was delivered in a timely manner that fit my schedule. Thanks More

by mckenna.gj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, Stephanie Trevisone

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Dec 07, 2023

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well with Paul and Stephanie and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 25, 2023

Dealership Rating
Employee Rating

Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location. More

by RWP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Trevisone, John Mancini, Frank DiCostanzo

Helpful
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Nov 26, 2023

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 23, 2023

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Employee Rating

Everything went smoothly in negotiations and purchasing my new car. The salesman did a great job of explaining to me how to operate the vehicle. More

by JEFFORMAX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Stephanie Trevisone

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Nov 24, 2023

Colonial Volkswagen of Medford responded

Jeff, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

November 14, 2023

Dealership Rating
Employee Rating

I have been a customer of Colonial for over 20 years for good reason. The service dept. is second to none. More

by GEOFF10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Paul Lazzaro, Stephanie Trevisone, Frank DiCostanzo

Helpful
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Nov 14, 2023

Colonial Volkswagen of Medford responded

Geoff, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 13, 2023

Dealership Rating
Employee Rating

The entire crew at Colonial VW of Medford went above and beyond to get me the best deal on a new car during such xxxxty times. More

by BoBa3l7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Greg Cohen, Josh Jeffres, Deivid Mauricio , Paul Lazzaro, Steven Tkaczyk, John Mancini, Keven Umana , George Makrigiannis

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Nov 13, 2023

Colonial Volkswagen of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

July 06, 2023

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Employee Rating

My family leased our second car from Colonial VW Medford. Great service, great price, great people! Thanks! More

by ANDREW.STEER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Trevisone, Steven Tkaczyk

Helpful
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Jul 06, 2023

Colonial Volkswagen of Medford responded

Thank you, Andrew! Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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