383 Reviews
Write a Review383 Reviews of Frank DiCostanzo
April 30, 2024
The service department was amazing to work with, Frank has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed, they do go above and beyond. More
Other Employees Tagged: Jason Giacoppo, Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Eric Sanders, Frank DaSilva
April 10, 2024
Radio melted. Dealer replaced radio, but did not activate. Called to get another appointment. Was told to just stop in. Stopped in but then told we need appointme Dealer replaced radio, but did not activate. Called to get another appointment. Was told to just stop in. Stopped in but then told we need appointment. Made appointment and returned for activation. More
Other Employees Tagged: Frank DaSilva , Michael Siraco
April 09, 2024
Had high hopes for VW Medford under its relatively new leadership. Unfortunately, nothing has changed from previous years of experience at VW Medford, MA where dealership service profits overshadow client leadership. Unfortunately, nothing has changed from previous years of experience at VW Medford, MA where dealership service profits overshadow clients’ safety and assistance. For instance, our lives were in jeopardy after service manager refused to service vehicle after a warranty claim. We even offered to pay full price as long as the issue was repaired to assure safety. Manager was still unwilling. Shameful!! More
Other Employees Tagged: Chris Meyer
April 06, 2024
Appointment went well and received call to let me know what was being done on Vechicle. And let me know work was completed. what was being done on Vechicle. And let me know work was completed. More
Other Employees Tagged: Derek Pound, Stephanie Trevisone, Steven Tkaczyk, John Mancini
April 02, 2024
Not from the area, had a light pop on so I brought it to the closest vw dealership. Service man was so kind and helpful. Easy fix with step by step update. Honestly best place I’ve brought my car in the fiv the closest vw dealership. Service man was so kind and helpful. Easy fix with step by step update. Honestly best place I’ve brought my car in the five years I’ve had it. Recommend to anyone with a VW. More
Other Employees Tagged: Frank DaSilva , Michael Siraco
March 20, 2024
Very friendly customer service and my service was done in a timely manner. Overall great experience. a timely manner. Overall great experience. More
Other Employees Tagged: Frank DaSilva , Michael Siraco
March 09, 2024
Very courteous and very professional and very high quality level of technical and customer service quality level of technical and customer service More
Other Employees Tagged: Jason Giacoppo, Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Eric Sanders, Frank DaSilva , Michael Siraco
March 06, 2024
The Service Center was helpful and professional and I would highly recommend them if you have a VW. would highly recommend them if you have a VW. More
Other Employees Tagged: Frank DaSilva , Michael Siraco
February 27, 2024
Very wonderful service team, sales team was no pressure. Welcoming environment, clean and bright. Easy process and very transparent. Welcoming environment, clean and bright. Easy process and very transparent. More
Other Employees Tagged: John Mancini, Keven Umana, Frank DaSilva , Michael Siraco
February 22, 2024
All around great service appointments kept polite service reps nice clean plant best car around reps nice clean plant best car around More
Other Employees Tagged: Frank DaSilva , Michael Siraco