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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford
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Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
27 Reviews
4.8

27 Reviews

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27 Reviews of Frank DaSilva

April 25, 2024

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Employee Rating

The team in Medford is easy to work with. I’m a satisfied customer! Paul has been especially attentive. More

by morgan p
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Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, John Mancini

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Apr 26, 2024

Colonial Volkswagen of Medford responded

Thanks, Morgan, for sharing your thoughts about your experience with Paul here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon!

April 10, 2024

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Radio melted. Dealer replaced radio, but did not activate. Called to get another appointment. Was told to just stop in. Stopped in but then told we need appointme More

by FRITZSANZONE
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Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Apr 14, 2024

Colonial Volkswagen of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Fritz, and hopefully, we can get to the bottom of this. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 09, 2024

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Great customer service. Communication was on point and people were easy to talk to. Didn’t feel pushy. More

by hotchunkysalsa
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Yes
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Apr 10, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 09, 2024

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The service department was very very good thank you my car is running great I will be back for my next oil and filter More

by TCHIEF
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Yes
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Apr 10, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this service review. We're happy to hear Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2024

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We have had a great experience, both with sales and service with our 2 current vehicles. Friendly, courteous and trustworthy service for 5 years running. More

by bverve19
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo

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Apr 05, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 03, 2024

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Always courteous and helpful and happy to answer questions.and explain what is being done and why. More

by rsharrillo1
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Recommend Dealer
Yes
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Apr 04, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Frank and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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I’ve checked out three in my area and they are the best i have found. More

by PATRATHBONE
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Recommend Dealer
Yes
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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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Not from the area, had a light pop on so I brought it to the closest vw dealership. Service man was so kind and helpful. Easy fix with step by step update. Honestly best place I’ve brought my car in the fiv More

by LIZZIEMC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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Frank was great and my 5 year service was seamless . The service department send a video of my car and explained what was getting done prior to pick up . Very satisfied . More

by AFSOONSEPEHRI
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Service Time
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Recommend Dealer
Yes
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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 27, 2024

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Communication is really top notch! Very happy with the whole process from drop-off to pick up. More

by rachel.boyd01
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Recommend Dealer
Yes
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Mar 27, 2024

Colonial Volkswagen of Medford responded

Rachel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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