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David Holmes

Overview Reviews (109) Inventory (167)

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David Holmes | Page 2

Assitant Service Manager

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

109 Reviews

Overview Reviews (109) Inventory (167)

4.8

109 Reviews

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109 Reviews of David Holmes

April 05, 2024

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Employee Rating

Jim Norton - upper tier Toyota dealer. Have expended extensive resources for customer satisfaction..striving correctly. Have expended extensive resources for customer satisfaction..striving correctly. More

by nbxit

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Foster, Joey Ryan

Helpful 0

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Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great feedback! We're pleased that everything went well for you and look forward to working with you again soon. Sincerely, Courtney, Jim Norton Auto Group

April 03, 2024

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Employee Rating

The service at Jim Norton Toyota was Quick and effortless. The service writer was courteous and helpful. I recommend Jim Norton Toyota for all service requirements. effortless. The service writer was courteous and helpful. I recommend Jim Norton Toyota for all service requirements. More

by DRRICKBISHOP12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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I always seem to have an unsatisfying experience with the service department. Something goes wrong, or the wait time was 4-6 hours. service department. Something goes wrong, or the wait time was 4-6 hours. More

by mikewrugg

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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David Holmes is the reason I continue to come to Jim Norton to have my vehicles serviced! Norton to have my vehicles serviced! More

by coffey0

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Cooper

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your outstanding review! I'm very happy to hear that David was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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I called several days in a row and left messages and did not receive a call back! I don’t feel like this is acceptable! Another lady that answered the phone tried to look at my ticket to see if it was ready not receive a call back! I don’t feel like this is acceptable! Another lady that answered the phone tried to look at my ticket to see if it was ready or where we were on it but said she only had access to scheduling and couldn’t see where it was at! I believe it would be helpful to have better communication with the customer while your vehicle is in service. I was trying to coordinate getting there to pick it up as I don’t live in Tulsa! More

by SUSAN35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

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My 10,000 mile service was great, but I asked them to check-out my backup camera display that malfunctions at night. They laid a note pad on the dash-board light sensor; the backup display looked good a check-out my backup camera display that malfunctions at night. They laid a note pad on the dash-board light sensor; the backup display looked good as it always does in daylight & was told there is nothing they can tell that is wrong with it. At night the display is horrible and has been bad from mile one. Please advise how I can get this fixed? Are there any factory service notices ? Thank You More

by KSHAFFER72D

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

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Employee Rating

Great people great service every time I need service for my Corolla thx so much my Corolla thx so much More

by kevinhaines777

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Kevin, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 31, 2024

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I get wonderful service each time I go in for care & David is great rep. David is great rep. More

by music.box2949

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dakota Jacoby

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 30, 2024

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Employee Rating

As always, customer service was great. Every associate I worked with was very personable. and courteous. Every associate I worked with was very personable. and courteous. More

by BPEARSON86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

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Employee Rating

We have taken our vehicles to Jim Norton Toyota Tulsa for many years. Our service advisor, David Holmes, and mechanic Nick are excellent, and they take such good care of us and our vehicles. many years. Our service advisor, David Holmes, and mechanic Nick are excellent, and they take such good care of us and our vehicles. More

by gardnerclaudia

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

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