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David Holmes

Overview Reviews (122) Inventory (417)

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David Holmes | Page 3

Assitant Service Manager

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

122 Reviews

Overview Reviews (122) Inventory (417)

4.8

122 Reviews

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122 Reviews of David Holmes

April 12, 2024

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Employee Rating

Love the service we received both during the inspection of vehicles and the final departure with our new car. of vehicles and the final departure with our new car. More

by KGLARGE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Fisher

Helpful 0

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Apr 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Take care! Sincerely, Courtney, Jim Norton Auto Group

April 10, 2024

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Employee Rating

I always receive good service at Jim Norton that's why I go there for maintenance and other auto related needs. go there for maintenance and other auto related needs. More

by rita.dobson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Auston Foster

Helpful 0

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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Rita, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

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Employee Rating

They usually can help me out with a car if mines got to stay over night and in needs vehicle everyday. stay over night and in needs vehicle everyday. More

by mnail

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

April 05, 2024

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Jim Norton - upper tier Toyota dealer. Have expended extensive resources for customer satisfaction..striving correctly. Have expended extensive resources for customer satisfaction..striving correctly. More

by nbxit

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Foster, Joey Ryan

Helpful 0

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Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great feedback! We're pleased that everything went well for you and look forward to working with you again soon. Sincerely, Courtney, Jim Norton Auto Group

April 03, 2024

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Employee Rating

The service at Jim Norton Toyota was Quick and effortless. The service writer was courteous and helpful. I recommend Jim Norton Toyota for all service requirements. effortless. The service writer was courteous and helpful. I recommend Jim Norton Toyota for all service requirements. More

by DRRICKBISHOP12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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Employee Rating

David Holmes is the reason I continue to come to Jim Norton to have my vehicles serviced! Norton to have my vehicles serviced! More

by coffey0

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Cooper

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your outstanding review! I'm very happy to hear that David was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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I called several days in a row and left messages and did not receive a call back! I don’t feel like this is acceptable! Another lady that answered the phone tried to look at my ticket to see if it was ready not receive a call back! I don’t feel like this is acceptable! Another lady that answered the phone tried to look at my ticket to see if it was ready or where we were on it but said she only had access to scheduling and couldn’t see where it was at! I believe it would be helpful to have better communication with the customer while your vehicle is in service. I was trying to coordinate getting there to pick it up as I don’t live in Tulsa! More

by SUSAN35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

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Employee Rating

I always seem to have an unsatisfying experience with the service department. Something goes wrong, or the wait time was 4-6 hours. service department. Something goes wrong, or the wait time was 4-6 hours. More

by mikewrugg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

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Employee Rating

My 10,000 mile service was great, but I asked them to check-out my backup camera display that malfunctions at night. They laid a note pad on the dash-board light sensor; the backup display looked good a check-out my backup camera display that malfunctions at night. They laid a note pad on the dash-board light sensor; the backup display looked good as it always does in daylight & was told there is nothing they can tell that is wrong with it. At night the display is horrible and has been bad from mile one. Please advise how I can get this fixed? Are there any factory service notices ? Thank You More

by KSHAFFER72D

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

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Employee Rating

Great people great service every time I need service for my Corolla thx so much my Corolla thx so much More

by kevinhaines777

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Kevin, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

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