David Holmes | Page 11

This is our third purchase from Jim Norton Toyota We have always been very pleased with the great customer experience. I would recommend Robert Blocker he is very personable & trustworthy. We love th We have always been very pleased with the great customer experience. I would recommend Robert Blocker he is very personable & trustworthy. We love the service department & we take all three vehicles in regularly.Thank you for making our experience awesome. We love our new Toyota Sequoia. Thanks again Robert Blocker. More

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Great Service Department! Mr.Holmes and his crew are always so helpful and go out of their way to make sure we get the best service for our truck. We really appreciate that! Mr.Holmes and his crew are always so helpful and go out of their way to make sure we get the best service for our truck. We really appreciate that! More

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Poor Service From The Start I was fortunate enough to get the worst salesman a the dealership. JC was not very helpful, seemed like he hated his job, and it was bothersome to neg I was fortunate enough to get the worst salesman a the dealership. JC was not very helpful, seemed like he hated his job, and it was bothersome to negotiate price on a vehicle. Didn't fill up the car, which was a half tank of gas, (approx. $7 in a prius). He did not provide me with paper floor mats when requested due to the weather (it had snowed). JC sold me the car with only one key with the car. When asked about it he stated he would look for the key. It took me several calls, and him 2 weeks later to say they would cut me a new key. Fast forward to the key making. I met with Dave to drop off my key to have it programmed and cut. It took them 4 hours to cut the key and program the keyless entry. A 10 minute process somehow miraculously took 4 hours. Once the key way done, Dave decided lunch was more important than making sure they key was completed and I got the necessary items. He left the keyless entry with a young lady, who had no idea what was going on as Dave gave her no instruction. It took the lady an additional 30-45 minutes to find the key since only the keyless entry was left behind the counter. This was after I refused to allow her to mail it to me, as I had waited 4 hours for a key. Since December I have put 5k miles on the car, and I purchased the oil change program they offer. Which they sent me pre-made vouchers to bring in the car for oil changes within 1k miles on the voucher. When I scheduled an oil change within miles as stated on the voucher, I met with Sean at the main desk. The first 10 minutes was me arguing with him about how the maintenance light was on and the car needed an oil change. He stated the maintenance light came on due to it needed a tire rotation at 5k miles and that I could come back at 10k miles to get the oil changed. After arguing and finally telling him that I wanted the services stated on the voucher, he finally agreed to go ahead and have them change the oil on the vehicle. What a nightmare, every step of the way with this dealership. My finance worker was Joshua Casey, and at first he seemed genuine and like a good worker. Well I bought my care in December, and in January my paper tag expired and I had not received the title or the loan information. After multiple calls and messages, I finally got ahold of Joshua. He had no idea why the loan had not been processed or why I didn't have the title. He said he would look into it and call me back, which he never did. I ended up speaking with his supervisor a few days later, his name was Mike. Mike stated the title had two names on it and was missing one of the signatures from one of the owners who lived in another state. He told me they sent a power of attorney on Jan 1. to get the title take care of. Josh assured me if I resigned the contract they would issues a new paper tag and it would be complete before Feb, which is when the new paper tag expired. Here I am in Feb. and the 2nd paper tag has expired and they still do not have the title complete. I could not get ahold of Josh Casey again, and this time I was forwarded to a woman named Kim Hendrix. This was only after I threatened to have my attorney to contact them, since no one wanted to call me back. Kim Hendrix has been on the only one who has called me back consistently and kept her word. I still have not heard back from Josh or his supervisor or JC. However, at first Kim acted like the whole ordeal was not the dealerships fault, and almost seems to point the blame at me at times. Until I stood my ground and pointed out it was not my job to verify the title of the car before I sell it. Kim has been in communication and tried to resolve the issue however the options she gave were not satisfactory. After going back and forth with the dealership, I had to continue to call and push towards them resolving the issues caused from their mistake, instead of them working to fix their mistake. Everyone up to this point, except Kim, acted like it was not worth their time and they could care less about the issue or me as a customer. Kim finally called me back and offered to refund me my down payment, and take the car back. Issue me a new paper tag, and pay tag and title for the car, stating the title SHOULD, (i'm not counting my chickens) be done by Tuesday. Option 3 was I could buy a new prius with fewer miles, but they were not willing to come down on the price an would only waive the paperwork fee. Which is total crap. I'm not saying they should come down 3k difference, however, I would think they would be willing to make an effort to fix their mistake, and look at coming down on the price for good faith. However, that would require them to be professional, which they have not been since the get go. I was contacted by JC to figure out if there were any different options or cars they could sell me that they have the title too. However, like usual he stated he would call me back with what he found out and never did. I have scheduled to meet with Kim Hendrix and the GM in person to let them know of my discontent and how poorly this whole experience was and how they handled the whole situation crappy. The GM seemed liked he would fix this issue but I think he was just acting like he cared so I would get out of his office. He did apologize but I doubt anything comes out of it. I requested they fix the issue so others do not have to share my experience. I decided to give the car back and get a full refund of my down payment. For me it was better to just wash my hands of the whole mess as it was taking up too much of my personal time and work time. I am only being honest to my experience and writing this to hopefully help others make an educated decision as to whether or not to use this dealership. They have lost me trust, and therefore, for me, I will not use them ever again. I know the people I have told this too have also decided to never shop here again. I hope this experience helps the company fix full issues with their business so it does not happen again. More

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Repeat Customers Right Here Excellent customer service with low pressure sales. Special thanks to Joshua Casey and Tommy Leathers. David Holmes also got my repair taken care of Excellent customer service with low pressure sales. Special thanks to Joshua Casey and Tommy Leathers. David Holmes also got my repair taken care of so I wouldn't need to return later. All the staff took care of us. More

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"Professional and considerate" As usual my experience was very professional. Kevin was very considerate of my wishes – I didn’t want to spend my entire day working out a deal for m As usual my experience was very professional. Kevin was very considerate of my wishes – I didn’t want to spend my entire day working out a deal for my new 4Runner! From the time we picked out the model, to the time I drove it off the lot, my transaction was handled in a timely and professional manner. This was our 5th auto purchased at Jim Norton Toyota, our 2nd purchase with Kevin as our sales person. Kevin took the time to go over everything I needed to know about my new 4Runner and was very patient, again respecting my wishes on my time constraints. My “visit” to the Business Office went very quick and smooth, I even got a new recipe for homemade salsa from Tony my finance manager! Everyone and everything about Jim Norton Toyota is “Top Notch”, from the sales floor to even the bathrooms. They really know how to treat their customers. Another reason we choose Jim Norton Toyota is the service department, again very professional! David Holmes runs an awesome service department and I always know that I will be treated fairly. More

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This was the friendliest and most helpful dealership that I have ever dealt with, from service to sales and there knowledge of there products. We came in at 4:30 and was out by 6:00, we were on our first d I have ever dealt with, from service to sales and there knowledge of there products. We came in at 4:30 and was out by 6:00, we were on our first day of vacation from Dallas and going to a family reunion in okla when our check engine light came on. Jim Norton Toyota employees had it fixed and back on the road within a hour after checking in. This was a great dealership with a top rated customer service team..... David Holmes checked us in quickly and Lee Heffner has sold me on buying a Toyota Highlander and trading in my Cadilac. Our family had a great experience! Thank you guys.... More

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I recently purchased a 2013 Camry SE for my daughter from Jim Norton Toyota in Tulsa. Honestly I was not optimistic that they would be competitive on price but they surprised me. The price was right and th Jim Norton Toyota in Tulsa. Honestly I was not optimistic that they would be competitive on price but they surprised me. The price was right and the transaction went very smoothly. Everyone there was very professional. No games. I highly recommend that you ask for Dustin Moseley when you get there. We have had Toyotas for several years and have taken them to Jim Norton for service since moving to Tulsa. The service department is very professional and the waiting area is very comfortable. I was hoping to buy the Camry SE from Jim Norton because they are very close and the service is great. It worked out. With JN's aggressive advertised discount, financing rebate, loyalty rebate, college grad rebate, and 0% for 60, I got a sporty young adult's car for the price of a kid's econobox car. Yes, a college kid is driving it but … More

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I chose Jim Norton Toyota for the purchase of my new 2013 Toyota Highlander SE for three reasons: (1) The reputation of the dealership. (2) The great experience I have had for the past eight years with your Toyota Highlander SE for three reasons: (1) The reputation of the dealership. (2) The great experience I have had for the past eight years with your service department and David Holmes who is my service writer there. (3) The excellent, and patient, help I received from Dain Livingston while trying to decide on which Highlander would best serve our family needs. Dain was very knowledgeable in answering the many questions I asked regarding accessories, etc. He was also prompt to answer my many phone calls. I have great confidence in your dealership and look forward in doing business with Jim Norton Toyota. Thanks much. More

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David was super easy to work with and accommodated my requests. My car was cleaner than when I left it when it was returned to me:) requests. My car was cleaner than when I left it when it was returned to me:) More

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