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Dan Overman
Dan Overman at Ken Ganley Ford Parma
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Dan Overman | Page 9

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
104 Reviews

Dealership Experience

16 yrs

4.8

104 Reviews

Write a Review

104 Reviews of Dan Overman

May 04, 2022

Dealership Rating
Employee Rating

Excellent support by all members of staff especially Bolaji Adeyemi and financing supply iinexplainh the additional features that were included in the financial such as vehicle coverage and towing. They More

by markturpin27
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Nick Feruito , Thanks for nice car detailing

Helpful
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May 06, 2022

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2022

Dealership Rating
Employee Rating

This place is awome... ................................................... Great staff well taking care of recommendations for all to be hear More

by Charles PUGLIESE 907
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Dave Moga , Ashley Neely

Helpful
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Jan 13, 2022

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 28, 2021

Dealership Rating
Employee Rating

Fantastic experience! We are now customers for life and look forward to future purchases with the Ganley Team! More

by jthompsondoster
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker, Tracy in finance

Helpful
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Dec 29, 2021

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and look forward to working with you again!

December 12, 2021

Dealership Rating
Employee Rating

Dan Walker went above and beyond for me he got me a nice car thanks! More

by Mwilliams9200
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Helpful
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Dec 13, 2021

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with Dan! Please don't hesitate to reach out to us if there's anything more we can do!

December 03, 2021

Dealership Rating
Employee Rating

Ganley Ford Is Amazing, They Are Always Very Helpful And Always Going Above And Beyond ! More

by Jamietidwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dave Moga , Ashley Neely

Helpful
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Dec 05, 2021

Ken Ganley Ford Parma responded

Jamie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 21, 2021

Dealership Rating
Employee Rating

Very nice and I will recommend it to family and friends i had a great experience with the sales people and th we managers More

by FREDZAYAS826
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, John Ruper , Daniel Walker

Helpful
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Nov 22, 2021

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

September 30, 2021

Dealership Rating
Employee Rating

Had some issues after I purchased my vehicle, brought it in for service, it seemed like I was inconveniencing them by not just dropping it off (it was never discussed before hand). Issue wa not resolved, fo More

by rcap31811
Recommend Dealer
No

Other Employees Tagged: C.J. Overman, John Ruper

Helpful
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Oct 15, 2021

Ken Ganley Ford Parma responded

Hi Rose, We sent an email on 10/5 to the email address that you provided and we also responded privately to this review on 10/5. But we never heard back from you. The email context is below: I am reaching out to you regarding the review that you left about Ganley Ford. I do have copies of the service inspection that was done to your vehicle prior to purchase and I've looked over the records from your service visit as well. Our records show that you brought in your vehicle on September 16 with a complaint that your vehicle was pulling from a possible off alignment and/or issue with the tires. We provided an alignment and suggested new tires. I do not see any notes regarding any issues with the brake pads or a purchase of brake pads, so was that done somewhere else? According to the vehicle service inspection that was performed on September 1, the brakes on your vehicle had ratings of 6-8, and we do not recommend needing replacements at those numbers. So if you could please give me more information regarding the brake pads, I can then further look into possible resolutions. I would love to be able to provide you with overall satisfaction from Ganley Ford! Thanks! Ganley Ford Customer Relations Manager

September 29, 2021

Dealership Rating
Employee Rating

The dealership is wonderful. Especially the manager in the service desk. But not the S. More

by aracelisearly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Matt Palffy, Dave Moga , Ashley Neely

Helpful
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Sep 29, 2021

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 24, 2021

Dealership Rating
Employee Rating

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service More

by SONNYP64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, Matt Palffy, Dave Moga , Ashley Neely

Helpful
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Sep 24, 2021

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

September 03, 2021

Dealership Rating
Employee Rating

My car buying process was seemless John R. Helped me through the entire way. I would absolutely come back if Ford starts making cars again Thank you More

by Tmuranko
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Austin Simpson

Helpful
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Sep 03, 2021

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear John delivered such a great experience, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

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