The staff wad friendly.
The waiting room was clean and pleasant. My car was serviced quickly.
The waiting room was clean and pleasant. My car was serviced quickly.
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by KENNSMITHF2G
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
Ken Ganley Ford Parma responded
Hi, thank you so much for your positive comments about Ken Ganley Ford Parma! Feel free to reach out to us if you need anything. Have a wonderful day.
Eric, great sales person, write up crew helpful, Mobil
mechanic, Tim Reese, top notch, concerned about vehicle and my ownership.
mechanic, Tim Reese, top notch, concerned about vehicle and my ownership.
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by TGIFK
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2024 -
Ken Ganley Ford Parma responded
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Took long.
High price. No one called when done had to keep calling myself dropped off night before
High price. No one called when done had to keep calling myself dropped off night before
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by ROBBOEHM5474
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2024 -
Ken Ganley Ford Parma responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Great job from start to finish.
I loved that someone was taking care of me personally. I was made to feel special and not just another car.
I loved that someone was taking care of me personally. I was made to feel special and not just another car.
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by mcfensels
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2024 -
Ken Ganley Ford Parma responded
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service department used to be great now replacing parts
that's not the problem or bad mechanic's
that's not the problem or bad mechanic's
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by SDOK33
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2024 -
Ken Ganley Ford Parma responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
The team check on me and kept me informed with what was
going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and
going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and lounge was very clean with television I felt as if I was home
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by mcclainlouis
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2024 -
Ken Ganley Ford Parma responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very friendly and helpful staff knew exactly what work
was done and what future work would be.needed
was done and what future work would be.needed
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by Fednut1717
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2024 -
Ken Ganley Ford Parma responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please let us know if there is anything else we can do for you; we are more than happy to help!
Pam was only bright spot and not even her responsibility,
everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to
everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to be done by Ford, miscalculation on the tax sales tax and then thought I was wrong but it turned out I was right they tried overcharging me by $1200, problems with hooking up to Ford pass, and vehicle heads are at a recall on it that they knew about but sold it to me before fixing it
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by LOUIEMODIC37
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2024 -
Ken Ganley Ford Parma responded
Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Everything was perfect from Dave in service handling
scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and every
scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and everyone I talked to was also efficient, helpful and pleasant! Great job all!
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by Cuatomer
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kim, Molly and all I spoke with.
May 26, 2024 -
Ken Ganley Ford Parma responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I am so pleased that I was treated just like I was at
Gillingham Ford! Still the family owned feel! Great experience!
Gillingham Ford! Still the family owned feel! Great experience!
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by DFIENGA
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2024 -
Ken Ganley Ford Parma responded
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!