Alicia Jeffery
Alicia Jeffery at Ken Ganley Ford Parma
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Alicia Jeffery

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.6
17 Reviews
4.6

17 Reviews

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17 Reviews of Alicia Jeffery

May 31, 2024

Dealership Rating
Employee Rating

Alicia was amazing and so helpful. She went above and beyond to make my experience as easy as possible. More

by CARRIESERRNO12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2024

Dealership Rating
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Very convenient mobile service right at my home! Technician was on time, knowledgeable and friendly. Couldn’t have asked for better service. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Acker

May 30, 2024

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Your team was very responsive and professional. I appreciate the service I received, and will continue to use Ganley Ford for my service needs. More

by SUITOR41
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 31, 2024

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alicia met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

May 28, 2024

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Alicia was a huge help having her work in the service department for Ken Ganley is a huge plus! She really worked hard to make sure that my vehicle was taken care of, and she made sure she was always in More

by nate
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Ken Ganley Ford Parma responded

Hi Nate, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2024

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Service advisor, Alicia, was polite and professional. Service was done timely and the waiting room was comfortable. More

by Kghowe
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 29, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2024

Dealership Rating
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Alicia took us in without an appointment when our check engine light came on. She is very knowledgeable, efficient & helped with fixing my phone syncing problem I was having. She's a pleasure to deal with! More

by BOBKERT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Acker

May 27, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2024

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They completed my works package in a short amount of time. The waiting area was comfortable. More

by DANSMETANA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Ken Ganley Ford Parma responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 25, 2024

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Employee Rating

I asked for them to not run my auto through the car wash and they did so anyway. More

by RDSCHABEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 24, 2024

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Employee Rating

The team check on me and kept me informed with what was going on with my car I wish other companies can learn to more professional and kind like the team they have while I waited they offered me coffee and More

by mcclainlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2024

Dealership Rating
Employee Rating

Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to More

by LOUIEMODIC37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 26, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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