Dale Scudder
Dale Scudder at Shields Auto Center
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Dale Scudder | Page 3

Service Manager

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.8
178 Reviews
4.8

178 Reviews

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178 Reviews of Dale Scudder

October 22, 2023

Dealership Rating
Employee Rating

Shields is always responsive to our needs. You are very luck to have Dale as Service Manager! More

by gmayol
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kory Miller, William Nigh

October 03, 2023

Dealership Rating
Employee Rating

Service Dept was thorough and did the routine oil change and tire rotation. Thy came and talked to me about red for 100,000 mile v checkup. Parts need to be ordered. I was given the estimate for the parts a More

by gemini52250
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith , Rich Drennan

September 09, 2023

Dealership Rating
Employee Rating

Never had any problems with the service department. Always took care of our needs in a reasonable time period. More

by joracing
Service Price Transparency
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Recommend Dealer
Yes

August 25, 2023

Dealership Rating
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the Shields Service Department is always on there A game! We never take our car anywhere else. More

by jseegmiller
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

August 20, 2023

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Was very helpful & accommodating, offered a ride so I didn't have to sit there most of the day. More

by kirbypat1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Nigh , Rich Drennan

Aug 24, 2023

Shields Auto Center responded

We appreciate your feedback. We take pride in knowing our customers are happy with their experience!

August 16, 2023

Dealership Rating
Employee Rating

They perform the service in a timely manner. The wait time at this dealership is much shorter than other dealerships I have taken my truck to for the same service in the past 3 years. Waiting ar More

by mkt1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Nigh , Rich Drennan

Aug 16, 2023

Shields Auto Center responded

Thank you so much for taking the time to share your experience with our Service Department at Shields Auto Center. We take pride in knowing that our customers are happy!

August 15, 2023

Dealership Rating
Employee Rating

Waiting area is very clean. Rest Rooms are very clean also. Facility is very easy to get to from the interstate. More

by donnaswick
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: William Nigh , Rich Drennan

Aug 16, 2023

Shields Auto Center responded

Thank you, Donna! This is great feedback!

August 09, 2023

Dealership Rating
Employee Rating

Great place to buy and have your car serviced ! My wifes family lives in Florida and I hear all sorts of stories about there dealerships and repair places . Glad I do not have those problems ! More

by nursepen
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 24, 2023

Shields Auto Center responded

Our goal is attaining 100% customer satisfaction in all aspects of our dealership. We are happy to learn that we are providing you with outstanding customer service and quality work that you can trust!

July 29, 2023

Dealership Rating
Employee Rating

What a pleasant surprise going to pay for routine maintenance and learning was no charge thanks to FordPass Rewards! More

by HGAMEL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Shields, Kory Miller

July 28, 2023

Dealership Rating
Employee Rating

The service assistant who called to tell me what was wrong with my car, was not knowledgable about my account. He told me I needed a new radiator and that it would cost $1,400 to$1,600. I was stunned- More

by gemini52250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Shields, William Nigh , Rich Drennan

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