Chris Sebelski | Page 4

Chris was great. I had an issue with them changing me full price when it was warranty work. I went back in for a refund, and the one cashier was confused and was aski I had an issue with them changing me full price when it was warranty work. I went back in for a refund, and the one cashier was confused and was asking another for help. But the person she was asking for help was more worried about playing games on her phone than helping her coworker with an issue. This dealership is great, but this cashier is always more worried about her phone than most of her tasks every time I am in. I am still waiting on my other part of my refund that they were supposed to mail me. More

by POOLSHARK2569 Verified Customer Verified Customer

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My wife took our 2021 Chrysler Pacifica to the Olathe Dodge Chrysler Jeep RAM service center due to the Uconnect Theater and back seat displays not working and the head rest of one of the Stow N Go seats Dodge Chrysler Jeep RAM service center due to the Uconnect Theater and back seat displays not working and the head rest of one of the Stow N Go seats not folding. We purchased the Pacifica from another dealer as used. She was told that the Pacifica was no longer covered by the 3 year/36,000 basic limited warranty. The original purchase date of the Pacifica was 2/5/2022 and it currently has approximately 33,400 miles on it so the basic limited warranty is still active. Our experience with service on other vehicles at the Olathe Dodge Chrysler Jeep RAM service center has always been average at best. Denying an active warranty service claim is unacceptable. We will never use the Olathe Dodge Chrysler Jeep RAM service center again. More

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They ordered a headlight assembly and a part for my exhaust and it has been almost 3 weeks and they still have yet to get the parts apparently. Each time I text or call its a different story. Not quite exhaust and it has been almost 3 weeks and they still have yet to get the parts apparently. Each time I text or call its a different story. Not quite sure what is going on now. But would like to know when my vehicle will be repaired. More

by deanponjavic Verified Customer Verified Customer

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I have had nothing but positive experiences with ODCJ. Quality sales and service. Clean facilities and quality work Quality sales and service. Clean facilities and quality work More

by Jackson1 Verified Customer Verified Customer

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Very thorough - good communication throughout They did a really really really really good job fixing my car really really really really good job fixing my car More

by passer Verified Customer Verified Customer

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Did a very Efficient job of getting my recall completed. Also communication was great as well! Also communication was great as well! More

by lwilliams511966 Verified Customer Verified Customer

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No complaint I am typing thirteen more words so that we all are satisfied. There. all are satisfied. There. More

by 232troublemaker Verified Customer Verified Customer

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Excellent service and follow up. Committed to clear communication and understanding for the process. Appreciated the delivery on follow through. Committed to clear communication and understanding for the process. Appreciated the delivery on follow through. More

by gostomsky Verified Customer Verified Customer

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Thanks for fixing my car very responsible on there part had no issues and respectful thank u had no issues and respectful thank u More

by LAWRENCEGARCIA664 Verified Customer Verified Customer

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Chris was friendly and helpful but other staff seemed preoccupied. I had an appointment and after going to the former service center had to wait a long time just to find out if I was in the right locatio preoccupied. I had an appointment and after going to the former service center had to wait a long time just to find out if I was in the right location or not. Let alone for vehicle take in. The oil change I was scheduled for then took an hour and a half which seemed surprisingly long for having had an appointment. More

by emily.gibby Verified Customer Verified Customer

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