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Charles Suter
Refer Me
198 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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198 Reviews of Charles Suter
December 29, 2014
Dissapointing service trip After agreeing on a price for a new Accord, was hit with a high pressure salesman for a service contract.(covers evrything) When I go for a 5000 mi. s After agreeing on a price for a new Accord, was hit with a high pressure salesman for a service contract.(covers evrything) When I go for a 5000 mi. service they do give me the advertised $12.95 oil change but inform me that tire rotation is $16.95. (seems tire dealers are the only ones who'll do it for free) My attendant also told me to be happy with gas mileage that is less than advertised on the window sticker. Lloyd More
by Lloyd
Other Employees Tagged: John Hofmann
Helpful 
December 14, 2014
Title I have remove my review temporarily, while the dealer works on the issues. Check back in later to see what my results were. Thank you. I have remove my review temporarily, while the dealer works on the issues. Check back in later to see what my results were. Thank you. More
by TheDanGreenwood
November 25, 2014
30 Years of Satisfaction as a Don Ayres Honda owner I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "g I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "go to" guy. He is the warmest and the most capable service technician I have ever encountered: knowledgeable, up-to-date training, professional, and personal. Doug Settle is master Service Manager, without a doubt the most competent person in my 30 years of experience. He expects excellent performance from his team. It is obvious that he is respected for his professional and personal interest in his employees and those whom he serves as customers. My deceased wife was an enthusiastic and satisfied customer and considered Dave Steenport to be the person we would miss the most if we ever relocated. Two of my three daughters are Don Ayres Honda owners -- one lives near Atlanta, and the other in Gurnee, IL. The latter receives all of her service on her Honda ('06) from Dave Steenport through Doug Settle. Years ago I would visit various dealerships, but now when I think of a new car, I think of the Service Department and would only visit Don Ayres. Gratefully, Steve Sullivan More
by dad1040
Other Employees Tagged: Doug Settle, Kevin Cappelli, Jeremy Sullivan , Troy Johnson, Dave Steenport, Doug Waslyk
November 23, 2014
Happy to be part of the Don Ayres Honda family! I am beyond pleased with my experience purchasing a vehicle at Don Ayres. Will definitely continue to do business there and will recommend to family a I am beyond pleased with my experience purchasing a vehicle at Don Ayres. Will definitely continue to do business there and will recommend to family and friends. More
by Kara Etzler
Other Employees Tagged: Ryan Coleman, Bill Hulwick
November 19, 2014
Service center Doug and his crew always are eager to please my family regarding our service needs. I appreciate the way he finds a way to fit us in when sudden issue Doug and his crew always are eager to please my family regarding our service needs. I appreciate the way he finds a way to fit us in when sudden issues arise. Great job! More
by mark.j.leonhardt
Other Employees Tagged: Doug Settle
November 18, 2014
First service on our 2015 CRV Touring Things went as expected on our first visit to the service department "excellent". Tom in the parts department was very helpful in ordering our add on Things went as expected on our first visit to the service department "excellent". Tom in the parts department was very helpful in ordering our add on items for the CRV. He is an excellent parts advisor with a smile all the time. The items were installed in one day and all went well. Chuck is a true asset as a service rep to the dealership. Thanks to all Rick & Lois Baughman 2015 Honda CRV Touring More
by mailman2
Other Employees Tagged: Tom Vevia
November 13, 2014
I enjoy the service I receive at Don Aryes Honda Excellent professional quality workmanship. Thank you so very much.the service people for the past 20 years I have been doing business are ACE certifi Excellent professional quality workmanship. Thank you so very much.the service people for the past 20 years I have been doing business are ACE certified and highly qualified which means a lot to me and my brother. More
by Albert Alvarez
Other Employees Tagged: Andy Hitzemann, John Watkins, Rick Squires, Doug Settle , John Hofmann, Troy Johnson, Ben Rose
October 22, 2014
Doug and his service crew have always done excellent service My brother and I have been using Don Aryes Honda Service under Doug's management since 1996. We have been pleased with the excellent service and quali My brother and I have been using Don Aryes Honda Service under Doug's management since 1996. We have been pleased with the excellent service and quality of maintenance and repairs of the certified mechanics. More
by Albert Alvarez
Other Employees Tagged: Andy Hitzemann, Rick Squires, Doug Settle, Jeremy Sullivan , John Hofmann, Troy Johnson, Ben Rose, Kevin (don't last name) Auto Body
October 13, 2014
Great place to do business I like the people that I deal with and the service department is one of the best in Fort Wayne and the service prices are very good. As nice as it is I like the people that I deal with and the service department is one of the best in Fort Wayne and the service prices are very good. As nice as it is to do business with Don Ayes, the customer waiting area really needs to be updated More
by vfrisby
Other Employees Tagged: Andy Hitzemann
August 28, 2014
Top notch service Recent service on fuel pump recall went great. Not experiencing any problems with repair. Repaired in less time than estimated. Great customer serv Recent service on fuel pump recall went great. Not experiencing any problems with repair. Repaired in less time than estimated. Great customer service with nice wait lounge. More
by chuckirvin
Other Employees Tagged: Kevin Cappelli , Laurie Amstutz
