Doug Settle
Doug Settle at Don Ayres Honda
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Doug Settle

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
316 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

316 Reviews

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316 Reviews of Doug Settle

February 17, 2024

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Employee Rating

Doug Settle is exceptional. I would not buy any vehicle except a Honda, as long as Doug is at Don Ayres Honda. I can always trust him to make sure my vehicle is properly servic More

by S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan

Feb 18, 2024

Don Ayres Honda responded

Thanks for sharing about your experience with Don Ayres Honda. Doug, Jeremy, and our team appreciate your business and hope to see you again soon!

December 09, 2023

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Excellent service from start to finish! I was kept updated on my vehicles progress through the process! Ron is a Knowledgeable advisor and a pleasure to deal with. More

by regimen.amid.0l
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Conner

Dec 10, 2023

Don Ayres Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Ron and our team, and don't hesitate to let us know if we can be of further assistance.

November 29, 2023

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Employee Rating

Professional Service. Great Sales and Service Team!. Been working with Rick Kruger, Jeremy Sullivan and Doug Settle for over 20 years now. They have earned their excellent More

by rtcavacini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 29, 2023

Don Ayres Honda responded

Thank you for taking the time to leave us a five-star review. Thank you for choosing Don Ayres Honda for all of these years. We truly appreciate your business.

July 01, 2023

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It was a very good experience. Needed my van fixed, I knew where to go and they took good care of me. More

by dsteenport
Service Price Transparency
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Recommend Dealer
Yes

June 21, 2023

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I have been dealing with Don Ayres since 1980 and can honestly say I have never had one bad experience with any area of this dealership. Their sales staff are not pushy or aggressive and are helpful even More

by lafagen
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Andy Hitzemann , Pete Ort

May 14, 2023

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Work hard to please. Provide a very high level of service. Couldn't be better. More

by kpgilman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dillon Steenport

May 14, 2023

kpgilman responded

Completing this survey has been a pain in the butt. This is the 2nd time I have had to play with it since it did not complete the first time

January 12, 2023

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Employee Rating

Pete and Jeremy are great to work with! They're efficient and friendly. Doug and Kevin are always super nice also. The shuttle is great! More

by andrea
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli, Jeremy Sullivan , Pete Ort

November 28, 2022

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Service is always exceptional! Doug & Kevin make certain their team is giving great attention to each customer! More

by snyder_gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 05, 2022

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Always courteous and professional. They treat customers with much respect. I have been a long time customer. More

by Larry.wardlaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan

September 30, 2022

Dealership Rating
Employee Rating

I have been a customer of Don Ayres Honda for many, many years. Their people are professional, caring, and knowledgeable. They ensure that your experience is great! Highly recommend!!! More

by CherylA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan

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