Austin Hernandez

The Honda customer service department for service is excellent. They ALL are always kind and very helpful. I’m glad that I bought my car at Regal Honda. My salesman was excellent and patient as well. I excellent. They ALL are always kind and very helpful. I’m glad that I bought my car at Regal Honda. My salesman was excellent and patient as well. I appreciate the time they take to make sure I’m safe on the road. More

by WENDIFIELDS Verified Customer Verified Customer

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Had a great experience. Austin Hernandez at Lakeland Regal Honda was very helpful, knowledgeable & professional assisting us with the purchase of our new vehicle. He clearl Austin Hernandez at Lakeland Regal Honda was very helpful, knowledgeable & professional assisting us with the purchase of our new vehicle. He clearly explained many of the technical features in the vehicle that I wasn’t familiar with. Additionally, Edwin Herrera from the finance department was extremely courteous as well. He made the process very easy. He even suggested a list of restaurants we can visit when we take a road trip with our new Honda Accord Hybrid Sport. More

by babalou071 Verified Customer Verified Customer

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Went back to Regal Honda to have the tint put on our new 2024 Pilot. Once again greeted by Austin to get the work completed. Very pleasant person, always eager to help and seemly always in a happy mood eve 2024 Pilot. Once again greeted by Austin to get the work completed. Very pleasant person, always eager to help and seemly always in a happy mood every time we see him. He is such an asset to this dealership. We were met by a fellow named Brandon Crowley who was eager to assist us as my brother was there for an oil change as well on his 2021 Pilot. He as well was very professional and explained the process and wasted no time getting my brother’s pilot serviced and saw to it his pilot was washed as well. I can’t say enough about the quality of work performed at Regal Honda in Lakeland. I would strongly encourage anyone who’s in the market for a Honda to check out Regal Honda. Professional friendly staff, eager to please their customers Reasonably priced service and most importantly quality service. More

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We found Austin a joy to work with when we were interested in purchasing a new vehicle. He was very personal and educated on his product. I pride myself to know absolutely everything before buying interested in purchasing a new vehicle. He was very personal and educated on his product. I pride myself to know absolutely everything before buying or for that matter even before going to the dealership. He impressed me, because he informed me on even more that I was unaware of on the new 2024 pilot. I highly recommend contacting him if you’re looking for a Honda at the Lakeland location. He was honest went out of his way to make a great deal. I have also found that Regal Honda to have an outstanding dealership with an excellent maintenance department. We have been using Regal for maintenance on our 2018 odyssey. More

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Have been with Regal Honda for a few years now. Went in to have my new Honda Ridgeline serviced and was so disappointed. Found grease down the side of the vehicle and all over the chrome the valve Went in to have my new Honda Ridgeline serviced and was so disappointed. Found grease down the side of the vehicle and all over the chrome the valve stem caps were not replaced. I`m now very nervous about going back. If those very simple items were overlooked, I would hate to think about was overlooked under the hood. The best thing about Regal Honda is Austin Hernandez. He is the only reason I will go back to Regal if and when I need a new Honda. Service will be completed at another dealership. More

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I had some issues w the dealership and wasn’t too happy to drive there. As soon as I pulled up Austin asked what he could do to help. He wasn’t responsible for why I was upset, but he listened and was able to drive there. As soon as I pulled up Austin asked what he could do to help. He wasn’t responsible for why I was upset, but he listened and was able to fix it. He also worked with me on getting a new car. He asked all kinds of questions to make sure he knew what would work best for me. Poor guy had to convince me to just test drive the newer models. So glad I listened!!! Got my new wheels and absolutely love it!!! Thank you Austin for being a good sport and putting up w the attitude I brought in w me. You did an amazing job! I would definitely recommend contacting him for your next car! More

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Everyone who helped us was fantastic. Our salesman, Austin, went out of his way to be thoughtful and informative. The numbers guy, Chayton, was also great - very professional and personab Our salesman, Austin, went out of his way to be thoughtful and informative. The numbers guy, Chayton, was also great - very professional and personable. Freddy, Austin's boss, came over a few time to make sure we were all set. Even the GSM, Cris, checked in on us before we left. Cris was amazing. We'd already purchased the car so he didn't need to even bother with us, which made his visit that much more meaningful. More

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Had a great experience with honda and all the staff I will definitely be back to regal honda for my next car!! will definitely be back to regal honda for my next car!! More

by CHRISTINESBEACH Verified Customer Verified Customer

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Austin was so helpful in the selection process, and Niko was so patient and helpful during the financing aspect. They were great to work with. As was Freddie! was so patient and helpful during the financing aspect. They were great to work with. As was Freddie! More

by savannahratcliff Verified Customer Verified Customer

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Alondra and austin are always so helpful & efficient when i come in! i appreciate it! i come in! i appreciate it! More

by savannah1014 Verified Customer Verified Customer

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