Austin Hernandez
Austin Hernandez at Regal Honda
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Austin Hernandez | Page 2

Honda Specialist

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.9
64 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English English

4.9

64 Reviews

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64 Reviews of Austin Hernandez

August 30, 2023

Dealership Rating
Employee Rating

The team, including Levi, made me believe I had the best value and deal. I considered the RDX, MDX, Audi Q5 and other trucks, but I am satisfied with the Honda Ridgeline. I also considered buying from other More

by LEROYGPRENTICE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 07, 2023

Regal Honda responded

We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. Thank you and congratulation on your new Honda Ridgeline!

August 05, 2023

Dealership Rating
Employee Rating

Regal Honda is an extremely professional, friendly car dealer with out a high pitch sales staff!!! More

by depodel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris , Ryan Campbell

Aug 08, 2023

Regal Honda responded

Thank you! We have a great team!

July 20, 2023

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Employee Rating

Team followed thru with all actions and very supportive! I would gladly go back for future purchases. More

by michael.a.scarpulla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris

Jul 27, 2023

Regal Honda responded

It’s great to hear that you had a positive experience with our Honda team. Thanks for sharing!

June 08, 2023

Dealership Rating
Employee Rating

Chrissy is very welcoming……makes you feel like you’re the only customer. Had a great experience with the splash guard installation!!! More

by depodel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman , Ryan Campbell

Jun 09, 2023

Regal Honda responded

It’s great to hear that you had a positive experience with Chrissy.

January 09, 2023

Dealership Rating
Employee Rating

Austin, Ryan, Thomas and Eric provided and exceptional service. They were all Very kind, respectful and professional. Would recommend and I would make my future purchases at this location. More

by Pablo Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris , Eric Allen, Ryan Campbell

Feb 25, 2023

Regal Honda responded

Thank you for choosing Regal Honda!

November 07, 2022

Dealership Rating
Employee Rating

My wife and I found the car buying process at Regal Honda to be a bit archaic and outdated. We visited several dealerships during our car buying experience and the only reason we dealt with Regal Honda was More

by lgriller
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ryan Campbell

Nov 09, 2022

Regal Honda responded

Larry, We rarely hear that with us using digital signing in our process. We tried reaching out for additional feedback about how we can improve but were unable to reach you.

Nov 09, 2022

lgriller responded

I don't think digital signing has anything to do with the customer experience. The main recommendation we have is to take the customer on the test drive first and foremost when they arrive at the dealership. We didn't appreciate being sat down for 30 minutes and asked multiple questions before even viewing the vehicle. The car buying process doesn't need to be that difficult and challenging. I don't need to be contacted anymore by the admin assistant or anyone else. Best of luck to your dealership in the future.

October 26, 2022

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Employee Rating

The team at Regal Honda is always so friendly and personable. Every time I’ve gone there, the service has been exceptional. Every team member had gone above and beyond to provide the best customer se More

by tiffany.mackenzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes , Eric Allen

Nov 26, 2022

Regal Honda responded

Thank you for choosing Regal Honda!

July 08, 2022

Dealership Rating
Employee Rating

Painless experience and overall beyond satisfied with the vehicle my wife and I purchased. Austin H. did amazing. More

by Wes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2022

Regal Honda responded

Congrats on your new vehicle Wes! Thank you for the 5-star review!

May 17, 2022

Dealership Rating
Employee Rating

Marcy was very fast to respond and keep me updated. I can tell by her actions she takes top quality pride in doing her very best to take care of the customer. More

by Brantley poole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Young , Marcy Prave

May 19, 2022

Regal Honda responded

Thanks, she is definitely an asset to our team!

April 09, 2022

Dealership Rating
Employee Rating

Great working with them. One negative - they took their time paying off my trade it. I did not owe much but it is 3 week and my old account has not settled yet. More

by lal0420
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 11, 2022

Regal Honda responded

Thank you for your feedback, the payoff is made once funding is received for the new vehicle. There can be delays depending on the bank. Congratulations on your new Honda!

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