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Alex Serak
Refer Me
61 Reviews
61 Reviews
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61 Reviews of Alex Serak
April 12, 2024
Service was great. Handled the items of concern regarding our vehicle. On the other hand, Communication regarding vehicle status needs improvement. Called multiple time Handled the items of concern regarding our vehicle. On the other hand, Communication regarding vehicle status needs improvement. Called multiple times without receiving a callback. More
by patrickprochniak
Verified Customer
Helpful 
March 07, 2024
Salespeople were easy to work with and friendly. The new vehicle I ordered came with several problems which were professionally addressed and fixed. It was a bummer not having the new vehicle for The new vehicle I ordered came with several problems which were professionally addressed and fixed. It was a bummer not having the new vehicle for a while, but I’m glad they figured it out and solved the issues. More
by bjavorsky
Other Employees Tagged: Timothy Robinson
February 16, 2024
Worst Dealership in the City of Milwaukee and Glendale! Do Not Buy from Here Period! Do Not Buy from Here Period! More
by Eric Snowden
Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson, Joseph Vicari Jr., David Quick, Chad Formico, Landon Hill , Zak Krushas, David Lopez, Timothy Robinson
February 16, 2024
Did not correctly order part despite having credit card payment given when set up service appointment 2+ weeks in advance. Service advisor said he was going to try something out, but never got back to payment given when set up service appointment 2+ weeks in advance. Service advisor said he was going to try something out, but never got back to me. I would have again given him my credit card info again if he had called back. I tried multiple times to contact service advisor. Office staff left messages. No one called me back until quite late. I was told again that the part could not be found. I got a ride to pick up the car. I was told then that they had found the part and they could get me in the next day. I said that I would think about it and let them know in the morning. The next day I called in and said that I would take up their offer. I dropped off the car at 8:30 am. I received a call around noon again saying that they did not have the part. It took multiple calls when the pickup did not arrive. The final time the advisor told me that were several guys available and someone would soon be there. They were. When I arrived, the advisor told me AGAIN that they had found the part! I told him that I did not want to go through the same routine for yet another time. I would not recommend using the Glendale Heiser Ford for any service work. More
by sfouzes
Other Employees Tagged: David Disch , Need pictures. I don’t know the names
December 14, 2023
Very slow did not check all my fluids in the vehicle waited 5 hours I will go somewhere else waited 5 hours I will go somewhere else More
by oscar.rush467
Other Employees Tagged: Joseph Vicari Jr., Kreyshia White, Marco Villa, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team
December 03, 2023
Alex in the service department did an excellent job. Coordinated everything from getting my car to the shop fixing the problem and getting my car to me that day, nicely done Hutch in sales also assist Coordinated everything from getting my car to the shop fixing the problem and getting my car to me that day, nicely done Hutch in sales also assisted in the endeavor More
by weisnerjh
Other Employees Tagged: Service Team
November 30, 2023
Everyone made mistakes. The manager could get the schedule right or answer a phone call. The service consultant ordered the wrong tires. The tech didn’t note the work he was The manager could get the schedule right or answer a phone call. The service consultant ordered the wrong tires. The tech didn’t note the work he was doing which added more confusion. 5 trips for a simple recall and tires. More
by TIMOTHY.ALLEN.JOHNSON
Other Employees Tagged: Service Team
November 28, 2023
Dealership is okay. It's cleanish and reliable I suppose. Happy with the car I bought there. It's cleanish and reliable I suppose. Happy with the car I bought there. More
by secondary900
Other Employees Tagged: Marco Villa, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team
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