Al Duncan

I was less than impressed the quick lube customer service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next d service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next day I had 4 pending charges for the oil change I just paid cash for. These 4 charges made me over draw on my account. The extra charges were reversed but no extra payment or coms were given for the extra fees that the bank gave me. More

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RUN AWAY ITS A NIGHTMARE! Working with this dealership has been nothing but a nightmare! Not only did they get me into a car that has issues from the moment I drove off the lot Working with this dealership has been nothing but a nightmare! Not only did they get me into a car that has issues from the moment I drove off the lot! I have been in the service department multiple times since July when I bought the car! The service center has been nothing but rude and condecending to me any time I walk in and they always try to screw me out of my warranties on my car so that I have to pay for the repairs! Then when I get into an accident come to find out my dealer put my car on limited collision coverage which violates my lien requirements and covers nothing when you get into an accident! When confronted the only thing they could say was that they weren't responsible and tht the insurance shouldn't have let them place the coverage on the car! So not only does the insurance not cover the repairs but now the dealership wont either even though it's their fault!!! $10,000 for repairs on things that don't have to be fixed necessarily!!! I'm at my wits end! I wish I could just give them the car back and walk away!!!! More

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New vehicle I went in for a scheduled oil change (and vehicle recall) and ended up leaving with a new truck. Brian Isch made the new vehicle purchase simple and s I went in for a scheduled oil change (and vehicle recall) and ended up leaving with a new truck. Brian Isch made the new vehicle purchase simple and straightforward. More

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Great !! We have been dealing with Brian Isch at Berger Chevy for our last three vehicles. He is very helpful and and we enjoy just working with him. We are We have been dealing with Brian Isch at Berger Chevy for our last three vehicles. He is very helpful and and we enjoy just working with him. We are also lifelong Chevy fans. Over the last 45 years I think we have had seven new Chevy's ... (and a few GMCs and Pontiacs and Buicks.) They have always served us well. More

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Freindly, customer oriented. I appreciated that the team helped me to be able continue with my daily duties while they fixed my car. I did not have a long wait and staff qas frie I appreciated that the team helped me to be able continue with my daily duties while they fixed my car. I did not have a long wait and staff qas friendly. More

by Ann911 Verified Customer Verified Customer

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Service very professional love it If you lease or own I recommend Berger Chevy there very friendly an professional Im loving there service it's my first time dealing with them I'm v If you lease or own I recommend Berger Chevy there very friendly an professional Im loving there service it's my first time dealing with them I'm very pleased there always there to help with whatever problems your vehicle have and if they can't get you out same day they also have car rental an shuttles which I think is cool More

by War eagle 90 Verified Customer Verified Customer

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Tire repair I went in because I had a low tire pressure indication warning. Although the service center was very busy, Al removed a screw from my tire, patched I went in because I had a low tire pressure indication warning. Although the service center was very busy, Al removed a screw from my tire, patched the tire and got me on the road again in no time. I will recommend Burger to anyone looking for a service center. More

by JDWESSELY Verified Customer Verified Customer

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NEVER AGAIN I have been lied to directly to my face at this dealership. Told me I had no holes in my tire and they couldn't find it. That they checked it thorough I have been lied to directly to my face at this dealership. Told me I had no holes in my tire and they couldn't find it. That they checked it thoroughly. I picked it up and there was only 15 psi in my tire. Manager ADMITTED when confronted that they had not checked it. They gave me two oil changes in exchange. Then during an oil change they said that I need to have cabin air filter changed. 20 minutes later they told me they don't have any in stock. So they could not perform the service. Finally my vehicle needed service. Took 2.5 days to change spark plugs. That in addition to charging me for a rental car. When I finally was able to pick up my car. It took over an hour for me to pick up vehicle. This was the final straw, I will not be back and would reccomend people seek alternative dealerships. Stay away from Berger. Al Duncan was the mechanic and he was the only person I enjoyed communicating with. He was respectful friendly and knew what he was talking about. HE did service my vehicle. He was prompt in returning calls. That is the only positive thing I can say. More

by TRWSS3257 Verified Customer Verified Customer

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Car repair The problem with the car was quickly determined and fixed. The car was ready when promised and for the price quoted. We were very satisfied. Al Du The problem with the car was quickly determined and fixed. The car was ready when promised and for the price quoted. We were very satisfied. Al Duncan did a great job. More

by patrickmcgladdery Verified Customer Verified Customer

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Exceptional service! Came in with broken side mirror, service writer Al got us in right away. Berger has a pretty extensive parts department so to have all parts on site m Came in with broken side mirror, service writer Al got us in right away. Berger has a pretty extensive parts department so to have all parts on site made our repair go much faster. Thank you to all for making our service experience a great one. We use Berger for all our service needs. More

by Partsgirl Verified Customer Verified Customer

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