Jeff Bredeweg

I was less than impressed the quick lube customer service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next d service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next day I had 4 pending charges for the oil change I just paid cash for. These 4 charges made me over draw on my account. The extra charges were reversed but no extra payment or coms were given for the extra fees that the bank gave me. More

Helpful 10

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I could give zero stars on this review I would. Brought my 18 Trax to Berger service because they could get me in the same day my car broke down. Biggest mistake ever! They diagnosed it with a blown turbo my 18 Trax to Berger service because they could get me in the same day my car broke down. Biggest mistake ever! They diagnosed it with a blown turbo even though there was a lifter knock also. They replaced the turbo then stated the whole engine was bad and they didn’t realize it until after the turbo was on. TOWED my vehicle to another shop for a second opinion and they stated it’s well documented that when the turbo goes on the 1.4L engines, it causes internal damage to the engine and my whole engine would need to be replaced. Contacted Berger about getting a refund and returning the turbo and they advised since the vehicle left the parking lot they could not accept the return. In speaking to Jeff the manager, he told me they couldn’t return it due to it already being installed. Regardless, they told me conflicting stories about their return policy and they didn’t research the issues with my vehicle before just changing the turbo. Common sense says if a vehicle has a knock, there’s something more going on. I will never buy another Chevy again (and I was an avid GM girl) and I will never take a vehicle to Berger. More

Helpful 13

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RUN AWAY ITS A NIGHTMARE! Working with this dealership has been nothing but a nightmare! Not only did they get me into a car that has issues from the moment I drove off the lot Working with this dealership has been nothing but a nightmare! Not only did they get me into a car that has issues from the moment I drove off the lot! I have been in the service department multiple times since July when I bought the car! The service center has been nothing but rude and condecending to me any time I walk in and they always try to screw me out of my warranties on my car so that I have to pay for the repairs! Then when I get into an accident come to find out my dealer put my car on limited collision coverage which violates my lien requirements and covers nothing when you get into an accident! When confronted the only thing they could say was that they weren't responsible and tht the insurance shouldn't have let them place the coverage on the car! So not only does the insurance not cover the repairs but now the dealership wont either even though it's their fault!!! $10,000 for repairs on things that don't have to be fixed necessarily!!! I'm at my wits end! I wish I could just give them the car back and walk away!!!! More

Helpful 4

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Car repair The place was cean, nice waiting room , love the coffee and tea. The service provider were nice and helpful, answers all my questions. My car was cean The place was cean, nice waiting room , love the coffee and tea. The service provider were nice and helpful, answers all my questions. My car was cean just the way I came in . More

by THOMASLUCASDEGIER Verified Customer Verified Customer

Helpful 0

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oil change service was quick. got there early and they took me right in. great experience. very polite personnel and explained what was needed and why it was. service was quick. got there early and they took me right in. great experience. very polite personnel and explained what was needed and why it was. More

by YODA12311 Verified Customer Verified Customer

Helpful 0

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Oil Change/Tire Rotation VERY quick service. Pleasant staff. They were ready for me when I got there, and I did not have to wait long for the service to be completed. Every VERY quick service. Pleasant staff. They were ready for me when I got there, and I did not have to wait long for the service to be completed. Everyone had a smile or nice comment. I am listing all employees in service because this eval. does not list those in Quick Lube, and the site requires that I put someone in. That should be corrected. More

by MARYHHKKNN Verified Customer Verified Customer

Helpful 0

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Oil change Fast reasonable oil change no pushy sales of items not needed. Always a quick pleasant experience when bringing my vehicle in for service. Additional Fast reasonable oil change no pushy sales of items not needed. Always a quick pleasant experience when bringing my vehicle in for service. Additional rebate was given- bonus More

by PATRICKSTOUT Verified Customer Verified Customer

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I really like the drive thru quick lube The quick lube lane is a good way to get a quality oil change done the right way quickly. I was able to get in and out in 20 minutes The quick lube lane is a good way to get a quality oil change done the right way quickly. I was able to get in and out in 20 minutes More

by Mcgett Verified Customer Verified Customer

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Just like I like I Love coupons. I like to use coupons, so I think it's great that they email them to me. Keep up the great service. I Love coupons. I like to use coupons, so I think it's great that they email them to me. Keep up the great service. More

by David Verified Customer Verified Customer

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Employees are very nice. Everyone is very nice and the shop is very clean. I like the fact they do not try to sell you parts or services you do not need. Everyone is very nice and the shop is very clean. I like the fact they do not try to sell you parts or services you do not need. More

by MKEOP73 Verified Customer Verified Customer

Helpful 0

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