82 Ontario Honda Dealers

, I am writing to express my disappointment with my - Vishal chauhan

, I am writing to express my disappointment with my recent service experience at Halton Honda. I brought my 2017 Honda Civic in for a routine oil change. After picking up the vehicle and driving home, I immediately noticed a rattling/noise coming from the front passenger side underneath the vehicle. This noise was not present before the service appointment. I contacted my service advisor, Marco, who advised me to stop by and assured me the issue would be addressed. I specifically took time out of my workday and visited the dealership during my lunch break. After waiting approximately 40 minutes, I was informed that the issue had been fixed. However, as soon as I drove back to work, I realized the noise was still present. When I called again, I was told that the skid plate had been tightened, but that the remaining noise was allegedly coming from a black mounting component that would require me to pay for repairs. My concern is that: • The noise appeared immediately after the oil change service. • The vehicle did not have this issue prior to the appointment. • No evidence or demonstration was provided to show that the mounting component was the source of the noise. • I took additional time from work to have the issue corrected, only to find that the problem remained unresolved. I would appreciate a thorough inspection of the vehicle and a clear explanation of the cause of the noise. Given the timing of the issue and the circumstances surrounding the service visit, I believe this matter deserves further attention. Thank you for your time, and I look forward to your response. Sincerely, Vishal chauhan

The lack of pricing transparency was rather - Inday

The lack of pricing transparency was rather disappointing, management should inform fees upfront so customers know what to expect.

All of the service and parts folks are amazing! - Mary J

All of the service and parts folks are amazing!! Eric ,service advisor , is the best.I am a long time Sterling Honda customer and wouldn’t go anywhere else- love my Hybrid CRV!!!

Trevor always makes sure that I get my vehicle in for - Judiandneal

Trevor always makes sure that I get my vehicle in for routine maintenance. He explains everything that needs to be taken care of how long it is going to take. I have dealt with Trevor for years now and I truly trust what is recommended. Trevor is a top notch employee.

Excellent service from start to finish! - Laura

Excellent service from start to finish! The staff was friendly, professional, and kept me informed throughout the process. My vehicle was serviced quickly and returned in great condition. I appreciate the honest communication and outstanding customer care. Highly recommend Listowel Honda service department!

Great Team! - LIBU1010

Great Team!! It was a great experience trading in my car and buying a new car. Staff especially Deepak was very cooperative and highly experienced professional. Got some good deal!!

Great dealership and Andre is an excellent salesman! - lenglendenning

Great dealership and Andre is an excellent salesman! We highly recommend this dealer for their honesty and customer service.

My Sales rep Rishi Sagar was awesome to deal with. - Rick

My Sales rep Rishi Sagar was awesome to deal with. He clearly explained the vehicle to me and my leasing and financing options. I have never understood leasing a vehicle until he explained it to me. 5 stars, will recommend him to anyone looking to get a Honda in the GTA.

I just purchased a Honda CR-V from Honda Canada - Benys

I just purchased a Honda CR-V from Honda Canada Pickering, and I can honestly say it was one of the best car-buying experiences I’ve ever had. Daniel Pissokas was my salesperson, and he was absolutely incredible—knowledgeable, patient, attentive, and genuinely focused on helping me find the right vehicle for my wants and needs. He provided multiple options, answered every question thoroughly, and never once made me feel pressured into making a decision. He allowed me to take my time and make the choice that felt right for me, which made the entire experience feel comfortable and stress-free. Hasan Mohammad, the sales manager, was also extremely pleasant and efficient, helping make the process smooth from beginning to end. Emily Joucas the Financial Services Manager was equally amazing. As a first-time Honda owner, she made me feel confident, comfortable, and reassured throughout the financing and paperwork process. I’ve visited other Honda dealerships in the past where I felt pressured into signing contracts before I was fully comfortable, and I ended up walking away. This was the first time I truly felt relaxed, respected, and at ease while purchasing a vehicle. That alone speaks volumes about this dealership and the team they have there. The pickup experience was also exceptional. When I arrived to pick up my CR-V, Dan was outside personally wiping down my vehicle to make sure it looked absolutely perfect before handing me the keys. That level of care and attention to detail meant so much to me and really showed how much pride he takes in his work and customer experience. I am beyond happy with my new vehicle and the overall experience. I’ll absolutely be recommending Pickering Honda to my family and friends. My daughter will be purchasing her first car within the next year or so and it will definitely be a Honda. I already know I’ll be reaching out to Dan again to help her find exactly what she wants and needs. Thank you again to Dan, Hasan, and Emily for making this such a positive and memorable experience. What an amazing team and an amazing dealership!

I bought a 2023 Honda CR-V EX-L from Roadsport Honda in - Alex

I bought a 2023 Honda CR-V EX-L from Roadsport Honda in March 2026. I would not buy from this dealership again. During the purchase process, I was told Sym-Tech Total Loss/GAP protection and Tire & Rim protection were not optional and were tied to my financing approval and/or rate. I also had written communication indicating the add-ons could not be changed. In my opinion, that was extremely misleading. I requested cancellation on March 16, within the allowed cancellation period. What should have been a simple cancellation turned into almost two months of chasing, delays, and excuses. I had to repeatedly contact Roadsport Honda, Sym-Tech, dealership management, Honda Canada, OMVIC, and Scotia Dealer Advantage just to get the refund applied to my loan. Sym-Tech confirmed the contracts were cancelled at the selling dealership, yet Roadsport still made me chase basic answers: whether the cancellation was submitted, what the refund amount was, whether the cheque was issued, whether Scotia received it, and whether it was actually applied to my loan. This was a ridiculous waste of time. Based on my experience, the process felt intentionally difficult, like they were hoping I would eventually give up and just accept thousands of dollars in add-ons I did not want. A customer should not have to fight for weeks to cancel products within the proper cancellation window. If you buy here, get everything in writing. Do not rely on verbal statements about financing or add-ons. Confirm every product is optional before signing. Keep every email. Check your loan afterward to make sure any refund actually gets applied. Based on my experience, Roadsport Honda was not transparent, not straightforward, and made a simple cancellation unnecessarily difficult. I would not recommend this dealership.

Extremely Disappointed – Felt Misled at Honda - Ashish

Extremely Disappointed – Felt Misled at Honda Cambridge I brought my vehicle to Honda Cambridge to address a cracking sound when releasing the brakes. This noise has been there since the day I bought the car. I didn’t bring it in earlier because I simply didn’t have the time — even though I booked several service appointments in the past, I couldn’t attend them due to my schedule. When I finally managed to bring the car in, I expected them to properly investigate the issue. Instead, they quickly claimed it was because the brakes needed servicing and tried to sell me a brake service. I explained clearly that this sound existed from day one, so it cannot be from normal wear and tear, yet they still insisted on the same answer without doing a proper diagnosis. This felt less like a genuine attempt to resolve a customer’s concern and more like a push for unnecessary work. As a paying customer, I expect honesty, proper technical assessment, and the willingness to actually listen — unfortunately, none of these were present here. I left frustrated, unheard, and still with the same problem I came in for. Based on this experience, I cannot recommend Honda Cambridge for service.

Service was fast, efficient, and friendly. - Lisa

Service was fast, efficient, and friendly. They didnt overcharge for things I didnt need which was appreciated!

Took weeks to get the vehicle. - Jessica Linton

Took weeks to get the vehicle. Poor communication with dealer. They told me that my bank loan would go through and it didn't so I paid in full. Tried to charge me for fuel on a 50k car which is ridiculous. Car was dirty on pickup and lied to me saying that it was cleaned just the day before - they said it was detailed but even the cup holders were still dirty. Couldn't remove sticker residue from the dash so I have to do it myself at an extra cost. Dealer was a nice guy and polite but that's about all I have to say was positive about this experience. Would not return to this dealer.

I have filed a report with the BBB and will not hesitate - Eric

I have filed a report with the BBB and will not hesitate to escalate this to Honda Canada and the OMVIC. The dealer is legally responsible to return a car to its pre-service condition. I'm unhappy with the service I received. I had gone in for a separate issue which was not properly addressed, but they found my condenser and compressor shaft seal to be leaking which was covered under warranty. However, to perform the repairs, the bumper had to be removed. The gap I care about is the one under the headlight caused by the service department who also scuffed the paint. Luc Lalande, the scam department leader, is refusing to pay for damages to my vehicle, caused by their incompetent technician who can't remove a bumper in one piece, and who lied and said the car arrived with a broken clip under the headlight. As you can see, after the service there is a gap and scuff marks on the paint which were not present when I dropped the car off. The gap under the headlight was never there, therefore the clip was broken by the service department, not me, and I would appreciate the technician who lied and claimed it arrived in that condition has some integrity to admit their fault next time. I will never be returning to Dow Honda. Luc Lalande can't teach a bunch of pathetic technicians how to remove a bumper, instead he's too busy accusing the people who give his service department business of things they didn't do. The service advisor, Chris Paz, was also incompetent and wouldn't be able to give me a straight answer if I had asked her how many wheels my car had. EDIT: Dow Honda claims that my bumper already was damaged underneath the headlight and that they have evidence. This so called "evidence" has not been shown to me, and never will, as my car was not damaged before I brought it in to their scam department led by Luc Lalande. I would love to see this evidence from the pictures they took BEFORE any of their staff laid a finger on my vehicle. Also, Dow Honda wants me to be respectful? The same respect they show me by damaging my vehicle then blaming it on me, without showing me one grain of evidence? Please refer to the multiple photos below which show that my bumper never had a gap and scuff marks under the headlight prior to bringing it in. I would love for this to be refuted. The first 3 photos are proof my bumper was never damaged and the one circled in red is after service where they damaged my headlight. If you're looking to have your car damaged, come to Dow Honda.

We stepped in at Georgetown Honda an year ago and met - ilovetowatchsoccer

We stepped in at Georgetown Honda an year ago and met Yash Ghatge first time. We revisited almost 3-4 times and always looked for Yash as his first customer care was extremely pressure free. He open heartedly educated us on the models and deals. We are kind of people who do a lot homework and take our time to finalize big purchases like car. Every time we met, he did not judge us at all and repeated the same information education and kept us relaxed because we were browsing only that time. His non-judgemental approach with non pressuring customer care was free of marketing approach, which made us ask him questions freely. Every detail has been explained politely and respectfully. Honestly we were visiting other dealerships as well and could compare the dealing and found other places gripped us in pressure and it was difficult to walk out without buying car. Yash's highly professional, respectful customer care, patience and intelligent approach is highly commendable. He and his manager were on board to get us the vehicle and delivered it before time. We wish Yash and Georgetown Honda the very best of luck in future! definitely coming back for next purchase.

Karanbir Singh really took care of me and gave me best - Mohamed Rashid

Karanbir Singh really took care of me and gave me best deal to remember thanks

This dealership uses several scammy and down right - Robby_mcc

This dealership uses several scammy and down right illegal tactics to try and rip you off. All the prices on their website show a “finance only pricing” while the explanation of this is buried way down the page in the fine print. They will push you for a deposit before presenting any offers with their sales manager. They are very sketchy and pushy! Steer clear!

I bought a 2026 honda civic and i had a amazing - alihaidarofc

I bought a 2026 honda civic and i had a amazing experience. Mr sam helped me with everything and the whole process was so fast and easy. If u planning to buy a new car i recommend u to see sam he will give u best deal that nobody can beat.

They don't care about the customer experience and barely - Suraj

They don't care about the customer experience and barely listen with the intent to resolve any issues with a 6 no this old car. Avoid this dealership.

We had a terrible experience here. - keithwilley

We had a terrible experience here. Too much pressure to close a deal to the extent that I ended up buying a car I didn't even want. I know, I know, ultimately that is my fault, but I can say with absolute certainty I will never go back to this dealership again and my years of buying Hondas are also over.

Very competent people and knowledgeable to work with - - Allen K

Very competent people and knowledgeable to work with - and friendly also. Gulnara was a real professional.

I cannot recommend Castle Honda to anyone. - Os

I cannot recommend Castle Honda to anyone. If you value transparency and respect as a customer, I strongly urge you to look elsewhere. Buying a brand-new car was supposed to be an exciting milestone for me, this was my very first new car purchase. Unfortunately, Castle Honda completely ruined what should have been a special experience. I purchased a 2025 Honda Civic Sport Hybrid, only to later find out that the dealership failed to disclose that the car had already been damaged during transport. That alone was upsetting, but it didn’t stop there. While the vehicle was still in Castle Honda’s care to be fixed due to the transport damage, it suffered even more damages and scratches, on the hood, upper and lower front bumper, both fenders, the driver-side headlight, and passenger-side front door. The lack of honesty and care is shocking. I trusted Castle Honda with my first new car, and instead I was left with disappointment, frustration, and a vehicle that was far from the “brand new” condition I was promised. What should have been a proud, happy moment turned into a stressful and upsetting experience. It got to the point where I had no choice but to escalate the issue to Honda Canada and file a formal complaint against Castle Honda. I had hoped Honda Canada could help, but they informed me that since the damages were caused by Castle Honda, it was the dealership’s responsibility to make things right. Honda Canada even reached out to Castle Honda on my behalf, and the dealership promised they would contact me. That call never came. Months went by with no response, not to my letter, and not to Honda Canada’s intervention. The complete lack of accountability and communication from Castle Honda has been beyond frustrating and deeply disappointing. To show just how frustrating this ordeal has been, here’s the timeline of my experience with Castle Honda. I bought the vehicle brand new on April 19th, 2025, and went to pick it up on April 24th, 2025. Upon inspection, I noticed scratches on the driver-side hood, as well as the upper and lower front bumper. On April 26, 2025, I returned to pick up the vehicle but found that the scratches on the driver-side hood and the front bumper were still present. Additionally, there were new scratches on the driver-side fender, the driver-side headlight, and damage to the driver’s window. On May 8, 2025, I was scheduled to pick up my vehicle at 4:00 PM. However, around 3:00 PM, Castle Honda contacted me to inform me that my vehicle had been damaged by the dealership while it was being washed. On May 12, 2025, I once again went to pick up the vehicle and discovered that the driver-side front bumper appeared grey and was fading. I also pointed out that the entire hood, bumper, and fender had additional scratches that were not present on April 24th or 26th. This was the third time my vehicle incurred new damages while with Castle Honda. On May 13, 2025, I contacted Castle Honda again after noticing more bubbles forming under the paint on the hood. On May 15, 2025, I went to pick up the vehicle and found it parked outside, covered in dirt and mud. I also noticed new damages on my passenger door and fender. Castle Honda explained that this damage was likely due to overspray from the body shop's work. When I asked if Castle Honda could fix these new issues, I was told no and they suggested that once I washed the vehicle, the marks would disappear, which never happened. To work so hard and finally achieve the dream of buying my very first brand-new car, only to have it ruined by this experience, has been absolutely heartbreaking. What should have been one of the proudest, happiest moments of my life instead turned into something stressful, discouraging, and deeply depressing.

Pembroke Honda Service: Thieves in Uniform Stay far - spencer

Pembroke Honda Service: Thieves in Uniform Stay far away from Pembroke Honda’s service department. They are nothing but a money‑grabbing scam operation. Twice I agreed on a price, twice they added “mystery charges” and held my vehicle hostage until I paid. The techs ignore customer input, invent bogus diagnostics to pad the bill, and even “lose” warranty parts so you can’t claim reimbursement. Their communication is garbage, their excuses are laughable, and their only goal is to squeeze every dollar out of you. This place doesn’t provide service — it provides theft disguised as service. To anyone in the Ottawa Valley: avoid this service department at all costs. Since moving to this area, I’ve had nothing but terrible experiences here. On two separate occasions, we agreed on a billing amount — yet when it came time to pay, “mysterious” extra charges appeared. Both times I had to personally fight with their staff to get reimbursed. The technicians don’t even respect customer input. They’ll go against your wishes because they “know better,” handing out empty, scripted responses just to claim they’ve “provided the requested servicing.” I’ve brought them issues diagnosed by another qualified tech, only to watch them deliberately chase a completely different problem — conveniently one that costs more money. And if you think your warranty protects you, think again. They’ve “mistakenly” thrown out warranty parts so you can’t claim reimbursement, then offered to take it off your bill at half the cost while still charging install/diagnosing fees that likely took the tech seconds to perform. This isn’t a Honda issue; it’s this dealership specifically. They operate like a money grab, holding your vehicle hostage until you pay whatever they decide to tack on. Communication is slow, unprofessional, and dismissive. The manager even had the audacity to claim charges were “legit” despite them not appearing anywhere on the invoice. I will never return here and strongly recommend anyone in the Ottawa Valley take their business elsewhere. There are plenty of other options — don’t waste your time or money on a department that thrives on hidden fees, bogus diagnostics, and shady warranty practices.

We have been very pleased with our experience getting - lilabetmears

We have been very pleased with our experience getting information and then setting up the contract to lease our new 2027 Honda HRV with James Savoie. After the order was placed in April, James followed up with multiple messages informing us of the status of our order. This past week we received notice that our car was in and James provided all the information required to complete the transaction. We picked up our new car yesterday and could not be happier with James attention to our questions and getting us set up to drive our car home. We are thrilled with the way the new car handled and so happy we took our business to Ottawa Honda.

We just had our 2021 CRV tires changed from winter to - alanarkilander

We just had our 2021 CRV tires changed from winter to summer, as well as a B service, brakes inspected ,and oil changed. Our service representative was Zander. Everything was done on time as promised with excellent communication.

Today i had someissue about my 2022 Accord Hybrid i - vijaycbe19

Today i had someissue about my 2022 Accord Hybrid i talked to Budhi singh , such a nice humble service advisor help me and solved my problem.I will come to see him for my car service to him in future too.

purchased a 2017 ridgeline from this slimy dealership, - peter

purchased a 2017 ridgeline from this slimy dealership, upon driving it home on the 401 I noticed the windshield was severely pitted (only noticeable in direct sunlight).If i noticed this on my test drive I would not have purchased the vehicle, after I was informed to return to the dealership so they can inspect the issue, "what the xxxx is all over the windshield" is what my salesman said, exactly my point and complaint, was basically told to go suck a lemon and nothing can be done, after arguing for weeks and not being able to return the truck I took on to myself to call HONDA CANADA and file a complaint, only after a formal complaint was lodged and Honda Canada took my side on the matter I was then awarded a new windshield, new windshield gets installed with the cheapest aftermarket xxx possible, the front safety cameras wouldn't fit, so another appointment for another xxx windshield to be installed at my place of work, dealership is an hour from my house, this windshield was ok but not the best and did its job,,, now 4 years later I constantly get robo calls from Daniel Dasilva while at work, I've requested that this stops on 3 different occasions but nope still continues, PLEASE STOP CALLING ME, its annoying and also that robo calls were illegal in Ontario, these blood suckers only care about money, they don't care about the customer getting a quality vehicle or even customer service, the only thing they care about is the mighty dollar and not a single thing about the customer or even basic morals for that matter, NEVER EVER purchase any used cars from these guys cause I can promise you you'll have issues, consider this your warning if your reading this, my lesson in all this--buy local-buy new- don't look for a great "deal" cause there's always a catch, after purchasing a new local vehicle its a nice short trip to the dealer for service, Never Again

Booked an appointment for tire chance but then they asked - adogan0606

Booked an appointment for tire chance but then they asked me to wait 2.5 hours when i arrived there. Very unprofessional team. They all look unhappy already

The service was extremely unprofessional, especially from - RK

The service was extremely unprofessional, especially from their service manager, Ben. I’m honestly shocked that a reputable company like Honda would have someone so unprofessional in that role.