CROOKS! None-existent Customer Service! AVOID at all costs!!!!
I was interested in purchasing a used 2010 Acura TSX from this dealership. in total I went to see this car twice with my husband. After hours of negotiation with a number of members from this dealership we ended up leaving empty handed.
The reason: The dealers and I were only $500 apart, and they refused to budge on their price. They were willing to loose a $20,000+ sale over $500.
A number of members of the Mid Town Honda (MTH) dealership Swore to us that they have a "Lowest Price Guarantee". If we found the same car at ANYWHERE online or at any other dealership we could simply call in and MTH would PRICE MATCH.
2 days after we our last visit to MTH I received a call from Trisha who asked what she could do to make this sale happen. I explained that we were only $500 apart and that we were actually going to go check out another TSX at another dealership. Trisha begged us to wait so she could talk to her manager to make the deal happen. She also asked us to email her the link to the webpage with the TSX we were going to go see.
The TSX at the other dealership had the same odometer reading, was the same year, and was the same premium model as that which MTH was selling.
About hours later I received a call back from someone who made various attempts to bully me over the phone. He yelled at me for about 15 minutes. He kept repeating that If I wanted to purchase HIS TSX SOOOO badly I would go to the other dealership where I saw the comparable TSX, get a written quote, negotiate a price, get the car proof and then leave the deal and bring all the papers to him.
How ridiculous is that?!?! Just because I am a woman, am I not a person? Or does he think that because I'm a women he can treat me like I'm stupid and bully me around all he likes?
The individual that called me also said that "no one ever" told me that they would ever price match. Their dealership has the cheapest price for this TSX period.
I have never been treated so poorly by any professional business. But then again, I should have expected to receive this kind of treatment from such a low class dealership.
Needless to say that the very same day I drove to the other dealership and purchased their TSX. I not only received exceptional customer service, but I also saved over $1000.00 on the purchase.
To Mid Town Honda:
Don't bother making any of your pathetic excuses. I will not accept your apologies either.
It is absolutely disgusting that in the year 2014 a women would be bullied and treated like she's not worthy of respect just because she's a woman.
You run an Extremely unprofessional business, and you should be ashamed of yourselves!
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