Had my Pilot serviced there. Kacey is the epitome of what customer service is all about. Super friendly, warm and inviting. He was upfront about what each service would cost me so I wouldn't be surprised at pick up (which often was the case at other Honda dealerships). When you interact with employees who are that genuine, as a customer you remember that, and you want to return because of it. Our shuttle driver (didn't get his name!) was also fantastic. Great experience overall, will be servicing my Pilot there from now on.