Dow Honda

I have filed a report with the BBB and will not hesitate to escalate this to Honda Canada and the OMVIC. The dealer is legally responsible to return a car to its pre-service condition. I'm unhappy with the to escalate this to Honda Canada and the OMVIC. The dealer is legally responsible to return a car to its pre-service condition. I'm unhappy with the service I received. I had gone in for a separate issue which was not properly addressed, but they found my condenser and compressor shaft seal to be leaking which was covered under warranty. However, to perform the repairs, the bumper had to be removed. The gap I care about is the one under the headlight caused by the service department who also scuffed the paint. Luc Lalande, the scam department leader, is refusing to pay for damages to my vehicle, caused by their incompetent technician who can't remove a bumper in one piece, and who lied and said the car arrived with a broken clip under the headlight. As you can see, after the service there is a gap and scuff marks on the paint which were not present when I dropped the car off. The gap under the headlight was never there, therefore the clip was broken by the service department, not me, and I would appreciate the technician who lied and claimed it arrived in that condition has some integrity to admit their fault next time. I will never be returning to Dow Honda. Luc Lalande can't teach a bunch of pathetic technicians how to remove a bumper, instead he's too busy accusing the people who give his service department business of things they didn't do. The service advisor, Chris Paz, was also incompetent and wouldn't be able to give me a straight answer if I had asked her how many wheels my car had. EDIT: Dow Honda claims that my bumper already was damaged underneath the headlight and that they have evidence. This so called "evidence" has not been shown to me, and never will, as my car was not damaged before I brought it in to their scam department led by Luc Lalande. I would love to see this evidence from the pictures they took BEFORE any of their staff laid a finger on my vehicle. Also, Dow Honda wants me to be respectful? The same respect they show me by damaging my vehicle then blaming it on me, without showing me one grain of evidence? Please refer to the multiple photos below which show that my bumper never had a gap and scuff marks under the headlight prior to bringing it in. I would love for this to be refuted. The first 3 photos are proof my bumper was never damaged and the one circled in red is after service where they damaged my headlight. If you're looking to have your car damaged, come to Dow Honda. More

Amazing Customer Service and Professionalism! From the time we stepped into the dealership and were greeted by the reception to dealing with Sales Manager: Narong Thong to Business Manager: Marou From the time we stepped into the dealership and were greeted by the reception to dealing with Sales Manager: Narong Thong to Business Manager: Maroun Salloum to Sales Consultant: Ruiy Ma, we were treated like family! They took care of us and we ended up purchasing a 2023 Honda Ridgeline Black Edition without any pressure whatsoever. Great staff that answered all of our questions and concerns. Keep up the family friendly work ethic! Terry & Shelley More

Hey Ottawa, if you are looking for a Honda vehicle, and I do not know why you would buy anything else given that they are the best and most dependable on the road, then look no further than Dow Honda. If you do not know why you would buy anything else given that they are the best and most dependable on the road, then look no further than Dow Honda. If you do your research as I did, you will discover that Dow Honda is number 1 in the area when it comes to customer service. A quick visit of their dealership will tell why: nice and polite staff, bright and large salesroom and service centre, and great selection of vehicles. While they have many friendly salespersons, I highly recommend Kevin Graham. An experienced professional, Kevin possesses that rear ability of actually listening to people. He establishes a good rapport with his clients. He is not afraid of negotiating online and he finds a way to win your business. I was able to work out with him a good deal on a 2026 CRV Sport. More importantly, Kevin treated me with respect and kindness. As a result, I am a Dow Honda customer for life. Hats off to you, Kevin. Great work! More

⭐️⭐️⭐️⭐️⭐️ I recently purchased a 2026 Honda CR-V EX-L from Dow Honda in Ottawa and had an absolutely outstanding experience. From start to finish, I was supported by Neil and Narong, who delivered world- from Dow Honda in Ottawa and had an absolutely outstanding experience. From start to finish, I was supported by Neil and Narong, who delivered world-class service and true professionalism. They went above and beyond every step of the way, making what is often a stressful process feel smooth and enjoyable. Their knowledge, patience, and attention to detail exceeded all expectations, and I can honestly say they turned me into a customer for life. If you’re in the market for a new vehicle, do yourself a favour and go see Neil and Narong at Dow Honda—they make car buying effortless. Thank you both for such an incredible experience! More

Just picked up a 2025 Honda CRV. Great experience, wonderful, knowledgeable staff. Made the buying experience fun and stress free. Live in Orleans and chose to buy at Dow! Thanks😀 W Great experience, wonderful, knowledgeable staff. Made the buying experience fun and stress free. Live in Orleans and chose to buy at Dow! Thanks😀 Would highly recommend this dealership to anybody looking for a vehicle. More

Excellent service and Fabio in sales department made the new vehicle pickup extremely seamless, and on time. new vehicle pickup extremely seamless, and on time. More

The service we reserved at Dow Honda from Peter and Fabio was thorough and very helpful. We appreciated their patience, advice, and kindness. We chose them over other Honda dealers for their advice and exper was thorough and very helpful. We appreciated their patience, advice, and kindness. We chose them over other Honda dealers for their advice and experience. Thank you again! Highly recommend. Five stars without a doubt :) More

Worst after sale service…. Early in 2023, I called Dow Honda to book a “same day oil change” service which is listed on their website. The person I spoke to said this service h Early in 2023, I called Dow Honda to book a “same day oil change” service which is listed on their website. The person I spoke to said this service had not been available for a few years. I suggested that it be removed from the website, but 6 months later and it is still listed. False advertising! Today I had an appointment to fix 3! recalls. Indicated when I booked the appointment online that I would be waiting for the car. The service agent calls me this morning saying that I could not wait for the car and they would be keeping it for at least 8 hours. I asked if I could get a shuttle home or a loaner but she said they didnt go to my neighborhood (25 minute drive). Still looking for a solution, I asked if we could just do 1 or 2 recalls at my appointment today (each one is supposed to take less than an hour according to the letter from Honda Canada), and then I would book another appointment. Agent says for even 1 recall the car has to sit there all day. She said that has been their policy for all recalls, even though I said I had waited for another recall repair last year. Agent was extremely rude and unhelpful. More

Ben and Zabih treated me with respect and courtesy; I was treated in a righteous, equitable manner. I received a fair price on my trade and everyone left the table happy. I will continue to deal with Dow Ho treated in a righteous, equitable manner. I received a fair price on my trade and everyone left the table happy. I will continue to deal with Dow Honda in the future. Highly recommended by me to all my fellow purchasers. More