Ottawa Honda

We have been very pleased with our experience getting information and then setting up the contract to lease our new 2027 Honda HRV with James Savoie. After the order was placed in April, James followed information and then setting up the contract to lease our new 2027 Honda HRV with James Savoie. After the order was placed in April, James followed up with multiple messages informing us of the status of our order. This past week we received notice that our car was in and James provided all the information required to complete the transaction. We picked up our new car yesterday and could not be happier with James attention to our questions and getting us set up to drive our car home. We are thrilled with the way the new car handled and so happy we took our business to Ottawa Honda. More

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot, specifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anom electrical issue with my Honda Pilot, specifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS. More

Reid is very knowledgeable and respectful. He did an excellent job of helping me choose my new vehicle as the vehicle I was hoping to purchase had just been sold. He was very thorough in exp He did an excellent job of helping me choose my new vehicle as the vehicle I was hoping to purchase had just been sold. He was very thorough in explaining the costs reviewing with me line by line. He kept me up to date on the next steps and the timelines. On the day I picked up the vehicle he did a very good job of explaining what were to me new features of the vehicle. It was a pleasure dealing with Reid. Pierrette More

I had a very disappointing experience at Ottawa Honda that left me questioning their business practices. My car was showing a warning light, so I went in for a diagnosis, as I have an extended warranty w that left me questioning their business practices. My car was showing a warning light, so I went in for a diagnosis, as I have an extended warranty with Honda. When I dropped off my car, the staff at the desk mentioned that the diagnosis should mostly be covered under my warranty, with the understanding that I'd only be charged if the problem was outside the warranty. However, when I came back to pick up my car, I was charged $192 for the initial diagnosis. To make matters worse, I was told that the problem was due to mice and that they couldn't pinpoint the exact issue yet, so I would need to pay another $400 for an extended diagnosis. I was confused and frustrated because I was told that the diagnosis should be covered under my extended warranty. When I spoke to the same lady who had initially told me the diagnosis would likely be free, her response was, "We don't work for free." It was frustrating, especially after being told one thing and then being charged for something else. My question is: If I have an extended warranty, why am I being charged for the initial diagnosis? How is a customer supposed to know if a problem is covered by the warranty if the diagnosis isn't free? It doesn’t make sense to pay for a diagnosis upfront when you’ve already paid for the extended warranty. I would not recommend Ottawa Honda based on this experience. Be cautious when dealing with them, especially if you have an extended warranty. I left feeling misled and unsatisfied with how the situation was handled. More

I tried to buy a new 2025 Civic Hybrid but the salesperson - Ali Talib - was cranky (almost surly really) and not interested in any negotiation - either pay the sticker price or tough luck. I have salesperson - Ali Talib - was cranky (almost surly really) and not interested in any negotiation - either pay the sticker price or tough luck. I have been watching the website price for a couple of months now and it has increased by $300 on two occasions on cars that have been sitting on the lot and are already owned by the dealer. Ali said that Honda mandated the increase and so they are selling at the new price. He said they don't have the inventory they had pre-covid so any negotiating wasn't going to happen. "Honda says"! He really wasn't interested in talking to me at all and I really did want to buy a new car. Oh well. It certainly won't be at Ottawa Honda and may not be a Honda at all now. More

As a person with mental health needs, I can say the people at Honda Pre-owned were amazing. I didn't feel financially safe after signing, and the staff were wonderful in understanding and working it ou people at Honda Pre-owned were amazing. I didn't feel financially safe after signing, and the staff were wonderful in understanding and working it out. They were so kind and supportive! I will be returning when I am ready as they have gained my loyalty. (Non of what occurred was fault of those at Honda, I just wasn't ready). I feel it is important to highlight this, even thought I didn't buy the car in the end, because reviews like this show that the people working at a dealer matter. No company is perfect, but these two people were the perfect ones for me. More

This was my second CRV purchase from Ottawa Honda. After doing my online review of several comparable makes and models, I decided to go for Honda CRV again. I contacted James Savoie at Ottawa Honda an After doing my online review of several comparable makes and models, I decided to go for Honda CRV again. I contacted James Savoie at Ottawa Honda and booked an appointment for a test drive. James explained the details and new features of the 2024 CRV and answered my question. Within 30 minutes of the test drive, we agreed on the trade-in value of my old CRV and the final price of the new 2024 CRV EX-L Hybrid. James arranged the delivery of the new CRV within 5 days of signing the initial purchase agreement. Everything went smoothly. My wife and I like our new 2024 CRV. Everybody at Ottawa Honda, from Reception to Finance, was very friendly and accommodating. I found James very knowledgeable, friendly, professional, and helpful. I would definitely recommend Ottawa Honda and James Savoie to my friends and family for their future consideration. More

Imagine picking up your daughter from school, and as she opens the door to the car it stalls. In fact, the car will always stall whenever the door is opened. And so, no easy warming up the car in winter as opens the door to the car it stalls. In fact, the car will always stall whenever the door is opened. And so, no easy warming up the car in winter as you clear snow and de-ice the windows, no stepping out of the car to pick up your mail at the mailbox without the car stalling. This is the type of (new) car Ottawa Honda sold me - and the salesperson knew it. To explain this, we need to go back four years when I purchased it new. Some people like to write reviews right after they make their purchase, I prefer waiting to see how things work out, albeit a long wait in this case. I went to Ottawa Honda (on Richmond Road) and was attracted to a new 2018 Accord in the show room. The year was 2019, and this car was probably their last new 2018 available. The car had a manual transmission which was not an issue for me. At the time, I made it clear to the salesperson that the car I would buy needed to have an auto starter. The salesperson told me that Honda does not make auto starters for manual cars but a third party does and that he could arrange to have one installed. I accepted the offer and purchased the car. Ottawa Honda took care of things - I.e., bring it to the place to have the auto starter installed. They included the cost of the auto starter in my car invoice. Not long after, when I noticed the car stalling, I brought the car in with that concerned. If I recall correctly, I brought it in more than once. Eventually, they explained to me that there was nothing they could do to fix this issue other than remove the auto-starter. I was not pleased with this as the auto starter was “a must” condition under which I would buy the car. Further to this, I had paid for this auto starter. I recall meeting with one of their main managers who said to me “we will make this right”. Well, nothing was ever offered to make it right. Short of them taking the car back, I didn’t see how this issue could be resolved. Needless to say that had the salesperson divulged to me that the car would stall every single time any door was opened, I would not have purchased this car. More

Orlando and Sharon provided me with excellent service! I am so happy with my new car! I am so happy with my new car! More

After visiting 4 dealerships with the samle MO, finally Orlando treated me like a human and responded to my questions and met me on the level. At the last 4 dealerships, I contacted ahead and made arrangem Orlando treated me like a human and responded to my questions and met me on the level. At the last 4 dealerships, I contacted ahead and made arrangements to drive to see a car that I did research on, that I knew the details about and how much it was only to be met at the door with their greenest but lovely salesesperson claiming ignorance. 4 times in a row...? Tactic? My simple request before scheduling "I want to spend "this much". I want "this" type of car which you have "this many" on your lot. I'm hoping to get "this" much for my car. If you think you might be able to meet me within that range I'd like to make an appointment to have my car looked at so we can chat." Moral of the story. Don't bother attempting to be straight forward, they will ignore you and do their song and dance either way. Orlando did not therefore sold me a car. He gave me time to sit and chew on the details before making my decision, no pressure. Sharon in the finance department recommended coverages as her role demands but didn't pressure either. All this is appreciated as both members of this dealership recognized that the customer knew what they wanted and what they could afford. Happy customer. Go see Orlando. Don't let the LRT construction confuse you. You can still get into the lot. More