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Lexus of London
London, ON
3,596 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,596 reviews
May 31, 2017
perfect I feel very comfortable talking with Jack Ji. And he helps me a lot about the car in my situation. He gives me a very nice price. I feel very comfortable talking with Jack Ji. And he helps me a lot about the car in my situation. He gives me a very nice price. More
by Bugles
Employees Worked With
Helpful May 31, 2017
Wonderful Experiance Easy no hassle straight forward sale. Knew what I wanted and Stephanie was able to get me a great deal. Would highly recommend to anyone! Easy no hassle straight forward sale. Knew what I wanted and Stephanie was able to get me a great deal. Would highly recommend to anyone! More
by Andrew
Employees Worked With
May 30, 2017
Always friendly and accommodating Prompt response to appointment requests Polite professional appearance of staff and impeccably clean, attractive facility Never have had to go back Prompt response to appointment requests Polite professional appearance of staff and impeccably clean, attractive facility Never have had to go back to correct work done More
by Jimbo
Employees Worked With
Other Employees :
Lyndsi Irwin, Adam McCallum, Jason Janusz
May 29, 2017
Excellent service I own a 2013 Lexus CT 200. I have been taking my car to Lesus of London for service for 2 year and I am very satisfied with their services. They are a I own a 2013 Lexus CT 200. I have been taking my car to Lesus of London for service for 2 year and I am very satisfied with their services. They are always able to accommodate late appointments ( convenient for me due to work schedule) . Service is always fast and efficient. Loaner car provided helps as well, as I am able to continue my daily tasks instead of waiting for my car. More
by Yvonne Drasovean
Employees Worked With
May 27, 2017
Best experience ever Awesome visit in Lexus of London with jack Ji. He is a super nice person who respect his customers. He introduced the different model of cars to me an Awesome visit in Lexus of London with jack Ji. He is a super nice person who respect his customers. He introduced the different model of cars to me and explained the difference between the cars. Jack gave me couple options which is really nice. He makes me love Lexus. You should go visit jack. Awesome salesman. More
by 931228
Employees Worked With
May 25, 2017
Excellent Sue is friendly, knowledgeable, and extremely helpful but not aggressive. It was a pleasure to deal with her and I would happily do so again. Sue is friendly, knowledgeable, and extremely helpful but not aggressive. It was a pleasure to deal with her and I would happily do so again. More
by Uli
Employees Worked With
May 24, 2017
Great service Very pleased with the service, as I was late arriving into town and Sue waited and made the whole transaction quick, easy and very satisfactory. Very pleased with the service, as I was late arriving into town and Sue waited and made the whole transaction quick, easy and very satisfactory. More
by wammy
Employees Worked With
May 23, 2017
Satisfied service and nice purchase experience The service center and salesman gave me a very satisfied service, which included a full instruction about how to drive the car, answer our phone call The service center and salesman gave me a very satisfied service, which included a full instruction about how to drive the car, answer our phone call in late night about any questions about the car I planed to purchase, their nice attitude made me and my friends feel happy and delightful! I will recommend it to my friends who want to buy a car in the future. More
by Tia Yang
Employees Worked With
May 21, 2017
Excellent experience We are very happy with our purchase. The service provided was excellent! We would recommend this dealership and highly recommend Sue as a sales rep! T We are very happy with our purchase. The service provided was excellent! We would recommend this dealership and highly recommend Sue as a sales rep! Thank-you! More
by Dave & Christina
Employees Worked With
May 21, 2017
Great Every body was Friendly nice cars every body was nice Rick was super nice and he really knows what he is doing. The test drive was good. Every body was Friendly nice cars every body was nice Rick was super nice and he really knows what he is doing. The test drive was good. More
by Wethenorth
Employees Worked With
