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Lexus of London
London, ON
3,583 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,583 reviews
April 28, 2024
Kevin was very helpful and give us a great experience to buy our rx 350 buy our rx 350 More
by denislongpre
Helpful April 28, 2024
Jillian was a very pleasant salesperson to work with. She made me feel very comfortable and always checked in on me to see if I had any questions. She followed up with me after every question I had. I She made me feel very comfortable and always checked in on me to see if I had any questions. She followed up with me after every question I had. I would highly recommend Jillian to anyone who is looking at buying a Lexus. More
by Barb
Employees Worked With
April 26, 2024
WAS SUPER HAPPY WITH MY EXPERIENCE AT LEXUS SERVICE. SHANNA IS FANTASTIC AT HER JOB SHANNA IS FANTASTIC AT HER JOB More
by LEXUSFAN
Employees Worked With
April 26, 2024
John is nice person with professional skills and patients. I feel so lucky to have him when I choosing my new car at Lexus of London. patients. I feel so lucky to have him when I choosing my new car at Lexus of London. More
by rex.president06
Employees Worked With
John Zhang
April 25, 2024
Excellent service provided by Heather Broderick, she went above and beyond my expectations to resolve my concerns above and beyond my expectations to resolve my concerns More
by ken.locklin
Employees Worked With
April 25, 2024
I was well looked after yesterday. I was greeted coming into the garage and then inside by Heather Broderick. She addressed all my concerns and arranged transportation for me as a lo I was greeted coming into the garage and then inside by Heather Broderick. She addressed all my concerns and arranged transportation for me as a loaner was not available. Even when a loaner did become available she called me and asked if I would like to have it. I was happy with the shuttle taking me to the mall to do some shopping and picked me up fairly quickly when I called for a ride to come back. All of the work was completed in her estimated time line and I was back on the road again. I knew it would be a long appointment but Heather made it so it didn't seem like such a long day. Great job!! More
by rstewart
Employees Worked With
April 23, 2024
It was a pleasure dealing with Lisa Ali purchasing a vehicle from out of town. Lisa was very responsive over email and kept the process short and pleasant once at the dealer. Thanks Lisa! vehicle from out of town. Lisa was very responsive over email and kept the process short and pleasant once at the dealer. Thanks Lisa! More
by Kris
Employees Worked With
April 23, 2024
We had a really great experience at Lexus of London. It was worth the drive from Wasaga Beach. It was worth the drive from Wasaga Beach. More
by fitza42
Employees Worked With
April 23, 2024
Heather, thank you so much for your service. Great job. You are very patient and explain very clearly. Great job. You are very patient and explain very clearly. More
by Billsun
Employees Worked With
