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Lexus of London
London, ON
3,596 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,596 reviews
June 16, 2017
Great experience with executive package I recently purchased the executive package to give my NX a freshening up. When I got it back it looked amazing. It looked as it did when I bought it. I recently purchased the executive package to give my NX a freshening up. When I got it back it looked amazing. It looked as it did when I bought it. They got the salt stains out of the carpet and clean the interior beautifully. Will definitely be taking it back there again More
by Adam
Helpful June 16, 2017
Exceptional customer experience! Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experien Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experience. Everyone is professional, courteous, friendly & customer focused, they just can't do enough for you. I was kept informed on the progress of my service, continued commitment. Ordered a cargo liner from Andy & the exceptional customer service continued. Delivery was next day & Andy installed when my wife drove into the service bay. Great service. Cheers! More
by Eileen53
June 11, 2017
Buying My First New Car Working with Sue was an incredible experience. I walked into Lexus not knowing if I would be able to walk away with my dream car, however, Sue made it Working with Sue was an incredible experience. I walked into Lexus not knowing if I would be able to walk away with my dream car, however, Sue made it possible. Being a new university graduate and just starting out my first job, I knew it would be difficult. I simply told Sue what my budget was and what I had to work with, she took care of the rest and I walked away with a brand new Lexus that I love. More
by oelkhatib
Employees Worked With
June 07, 2017
GS 350 Excellent service is the standard here. The best treatment whether it's for an oil change or a big service job. They work hard to earn the trust and b Excellent service is the standard here. The best treatment whether it's for an oil change or a big service job. They work hard to earn the trust and business of their customers. More
by Scheng2018
June 06, 2017
Thank you Romeo !!! Thank you for arranging the service on my RX and the ability to have a loaner for the weekend ! We appreciate the service. Always so accommodating. Thank you for arranging the service on my RX and the ability to have a loaner for the weekend ! We appreciate the service. Always so accommodating. More
by Maureen
Employees Worked With
June 02, 2017
Completely satisfied Fine job everything perfect Found salesperson honest Price was great Car was clean and in exc con and all was checked out for us All was done s promis Fine job everything perfect Found salesperson honest Price was great Car was clean and in exc con and all was checked out for us All was done s promised. More
by rmc
Employees Worked With
June 01, 2017
5 Star Have purchased three vehicles from this dealership and each experience has been excellent . Stephanie made the process seamless. Her competence an Have purchased three vehicles from this dealership and each experience has been excellent . Stephanie made the process seamless. Her competence and attitude made purchasing a vehicle a pleasure. Doris & Boyd More
by RX350fan
May 31, 2017
Bought new lexus nx200t Sue Vincent was sooo helpful and very easy to speak to. All of the staff was very helpful from getting a coffee any questions about the vehicle. I w Sue Vincent was sooo helpful and very easy to speak to. All of the staff was very helpful from getting a coffee any questions about the vehicle. I would recommend this dealership to everyone. She said we were a member of the family and it did feel like that. Thank you Wendy More
by Wendy Scheerhoorn
May 31, 2017
Good experience I had a very good experience in Lexus with Jack Ji. He told me a lot about the car and gave a very nice price for me. It is very good. I had a very good experience in Lexus with Jack Ji. He told me a lot about the car and gave a very nice price for me. It is very good. More
by TLT000
Employees Worked With
May 31, 2017
Pleasant, personable, professional, attentive to customer sa Stephanie Shearsby A pleasure working with Stephanie to get what we wanted within our budget. Attention to detail and personal follow up in a timely Stephanie Shearsby A pleasure working with Stephanie to get what we wanted within our budget. Attention to detail and personal follow up in a timely manner is what you can expect when you deal with Stephanie. Totally happy with the experience. Ask for her and you won't be disappointed. Rick Hamilton More
by Rick H
Employees Worked With
