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Lexus of London
London, ON
3,596 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,596 reviews
June 29, 2017
Amazing service! I bought new vehicle from him, excellent customer service, great communications and friendly environment. Even outside office hours he responded quick I bought new vehicle from him, excellent customer service, great communications and friendly environment. Even outside office hours he responded quickly and professionally to all of my question. Really happy with the purchase. More
by Guoiuo
Employees Worked With
Helpful June 29, 2017
excellent experience at Lexus of London Jack has been very helpful on my car shopping experience. He answered All my questions and addressed my concerns with paitence. The rate I have been g Jack has been very helpful on my car shopping experience. He answered All my questions and addressed my concerns with paitence. The rate I have been given to Jack fully reflects my satisfactions. More
by JackFans
Employees Worked With
June 29, 2017
Seamless purchase from start to finish! We emailed Stephanie about a Lexus 350RX we had seen online. She met us at the dealership and after a test drive, we made the purchase. Stephanie was We emailed Stephanie about a Lexus 350RX we had seen online. She met us at the dealership and after a test drive, we made the purchase. Stephanie was professional, knowledgeable and personable. There was no high pressure sales pitch, just the facts. She and Lauren made a special trip to deliver the car to my home. This is my 3rd Toyota and Lexus purchase, but the first from Lexus of London. I would definitely deal with Stephanie again. More
by Janie
Employees Worked With
June 28, 2017
Awesome service Everything from setting up appointment to treatment of us as clients to friendly service, and knowing that are vehicles are getting experienced people Everything from setting up appointment to treatment of us as clients to friendly service, and knowing that are vehicles are getting experienced people servicing our vehicles. More
by Chaselexus
June 28, 2017
Lexus of london and Rick Watson Going to Lexus IS like going home. You are treated like family and with the upmost respect. My experience at Lexus of london and Rick Watson was pheno Going to Lexus IS like going home. You are treated like family and with the upmost respect. My experience at Lexus of london and Rick Watson was phenomenal!!!! Very professional and respectful!! I would highly recommend Rick and Lexus of london!!! More
by Momandcaregiver
June 27, 2017
Great Experience Met Rick Watson today at Lexus of London. Rick helped a friend of mine a few months ago and I knew when I was ready to get my Lexus, he would be the Met Rick Watson today at Lexus of London. Rick helped a friend of mine a few months ago and I knew when I was ready to get my Lexus, he would be the one to see. Rick made things easy and there was never any pressure. Great experience. More
by Deanna Parkes
Employees Worked With
June 26, 2017
Very Helpul Rick was great help from the moment I came in, answered all my questions and went beyond my expectations, thank you for the help. A Rick was great help from the moment I came in, answered all my questions and went beyond my expectations, thank you for the help. A More
by Chamsmo
Employees Worked With
June 26, 2017
Excellent customer experience excellent customer experience We will certainly be purchasing our next upcoming vehicle with London and we are from Kitchener Well done team Lexus excellent customer experience We will certainly be purchasing our next upcoming vehicle with London and we are from Kitchener Well done team Lexus of London More
by Lexi2017
June 23, 2017
It was exciting getting my first lexus vehicle My overall experience at lexus of London was excellent. I was greeted in a friendly and curtious manner. They had my new vehicle ready for me on time My overall experience at lexus of London was excellent. I was greeted in a friendly and curtious manner. They had my new vehicle ready for me on time and guided me through the instrument panel and their functions. They give me excellent information and we're ready to answer any questions or concerns of mine. More
by Trader,Carlos64
June 18, 2017
Excellent service I always have excellent service from my assistant manager Karen. She is always up to date on everything and if she doesn't have it on hand, she find I always have excellent service from my assistant manager Karen. She is always up to date on everything and if she doesn't have it on hand, she finds out quickly. More
by sheepdog
Employees Worked With
