"Our first experience with Subaru hasn't been a pleasant one thus far. We have advised many people to avoid the brand and the dealership here in London for a few reasons. One, this is the first car we have ever purchased that provided a defect at the outset. And this dealership needed at least 4 visits to rectify the situation. And, on occasion, the GPS has been locking up now,
Potential purchasers of Subaru products should heed some warnings: one, although Consumer Reports rates the vehicles highly, that doesn't mean trouble free. Secondly, ask them to outline what the service costs will be before buying. I have had Toyota and Honda products and I have NEVER had service bills as high as this dealership. Next, as much as possible, avoid brands with only ONE local dealer. These types of monopolies feed the very high cost of service. As well, you can sometimes have very long waits to get appointments, especially if there are recalls. "
WORST SERVICE EVER
2 days ago
"FROM DAY 1 THE SERVICE WAS A DISAPPOINTMENT, AFTER THE CAR BEING THERE FOR 6 PLUS WEEKS IT TOOK MYSELF TO CONTACT SUBARU CANADA TO GET A CALL BACK.
AT WHICH POINT I WAS TOLD THE CAR HAS YET TO BE LOOKED AT.
AFTER SEVERAL EMAILS ADDRESSED TO MUCH HIGHER MANAGEMENT. I FINALLY GOT A CALL FROM A SALES MANGER THAT THE CAR WAS NOW BRANDED DUE TO ABUSE.
ITS A SHAME SUBARU CAN ADVERTISE THERE CARS TO BE BUILD FOR PERFORMANCE.
NOT THE CASE!
WILL NEVER PURCHASE A SUBARU AGAIN.
EXTREMELY DISAPPOINTED FOR A COMPANY LIKE SUBARU NOT TO STAND BEHIND THEIR PRODUCTS!"