"Boy, do I miss John Lawlor. When I called and found out he had left, I feared the worst, and it has all come true. We have a recall on our car for front passenger air bag. . Been MONTHS!!! Not a word! Subaru recommends we not use that seat til it is fixed. !!!
I called Whitby Subaru for an update today. . With John gone our other interactions of late have been poor; this one was the worst. Doesn't know, person who might know not there today , call some other time, ( no offer of having them call us! ) and hey, it isn't easy to get 30,000 air bags you know!! Honestly-- I'm not making that up
Subaru Corporate needs to step in there and demand some customer service, but they are probably charming when trying to sell, so--. "
3 days ago
"I have bought my Subaru Tribecca from this Downtown dealer in 2013 since then I was having service from them, last April I called to book an appointment for engine oil change, they were busy so I did not get appointment early so I went to another Subaru dealer on Midland and Lawrence Ave. they charged me me $87.00 to change engine oil and filter after that Iast September I booked an appointment with Downtown Subaru they charged me $117.00 I asked why is so much difference? service manager showed me every time they were charging me this price and told me if you don't like you can go there, so I have suggestion try this Midland and Lawrence location instead of paying this rip off price. very bad customer service, I will never go to this Downtown location. "