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June 7, 2021. Courteous, Friendly and Efficient Re... - Evelyn
June 7, 2021. Courteous, Friendly and Efficient
Re problem with Electronic Parking Brake on Outback not releasing and no apparent cause. In relating this tale of woe to Paul McGurran, he was attentive and and said that he would look at my file and get back to me, which true to his word he did. Furthermore, he said that when he had tested out the EPB, it had locked two times out of three and that there were a couple of other issues which he took the time to explain and that he would have his technician on it right away. The following day, my car was ready for pick up...everything that needed fixing or replacing had been done and was covered under the Warranty Enhancement for EPB Assembly by Subaru Canada. So many thanks to Paul for his diligence and to his staff, the best ambassadors any dealership could hope to have.
Top Reviewed Service Specialists At This Dealership
my experience at grande prairie subaru is, great service,... - Viewsonic
my experience at grande prairie subaru is, great service, great product, great environment. I would recommend my friends and family to pay a visit to this establishment. Tyler is also really hot
The service was fast and timely. Matt was helpful and... - Elan
The service was fast and timely. Matt was helpful and make sure to explain what was done on my car. I wouldn’t hesitate going back.
It was a pleasure to phone Scott subaru today I talked to... - Abou kassem
It was a pleasure to phone Scott subaru today I talked to Mike at management he was very professional and understanding what I am looking for and took the time to discuss my concerns
I was very pleased with the way things went. I must... - Gordon
I was very pleased with the way things went. I must admit that I was sceptical that I would be told NO this equipment failure is not covered under warranty. I was treated excellent and Jonathon was very good and knowledgeable.
Awesome Dealership and good Prices for Service! Always... - T.P.
Awesome Dealership and good Prices for Service! Always nice and really Helpful! If I would have the Money I would probably buy a second Subaru at this Dealership.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
In addition to our review we posted in December about... - Sergey
In addition to our review we posted in December about squealing belt on our 2016 Subaru Outback : After so many trips to Subaru of Lethbridge Service Department and still refusing to look at it without hearing the squealing of the belt which was an on and off thing we give up and wrote an honest review to Subaru of Lethbridge , went to a car repair shop in Medicine Hat and in 15 minutes problem was found . The belt and pullies were covered in some sort or glue or adhesive which we believe was originally from the manufactory . Somebody put on a dirty belt or spilled some sticky stuff on pullies . It could not have happened on the road because it has a protected shield underneath the engine so nothing can splash up from underneath unto the engine plus we have only driven on paved roads so far . By this time belt was pretty worn and polished . They cleaned the pullies and replaced the belt . It could have all been avoided if the mechanic at Subaru of Lethbridge had at least looked at the belt instead of lying to us : Saying nothing we can do unless we hear the squeal and sending us home . So as we said in our previous review Subaru's made in the USA very sloppy and the mechanical service department at Subaru of Lethbridge even worse . We gave them 2 stars only for the friendliness of the staff and good coffee . Other than that we will never recommend this Dealership to anyone .