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Grande Prairie Subaru - Service Centre

5.0

20 Lifetime Service Reviews

11445 104A Ave, Grande Prairie, Alberta T8V 0N7

20 Reviews of Grande Prairie Subaru - Service Centre

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November 28, 2018

" Most helpful service visor if "

- Robert

Joanne Johnson and Kayla Curry and The staff at the Subaru or very helpful in getting my vehicle in quick getting the job done efficiently and pricing was raised

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Recommend Dealer
Yes
Employees Worked With
John Johnson , Kayla Curry
October 24, 2018

"Service de haute qualité"

- François

Le personnel fait vraiment beaucoup d'efforts pour satisfaire nos attentes, nos besoins et nos demandes. Il est facile d'avoir un rendez-vous pour l'entretien de ma voiture... Toujours très courtois, le personnel de service sait nous rendre à l'aise. Aussi, le suivi de ma voiture est fait dans un bon délai et correctement.

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Recommend Dealer
Yes
Employees Worked With
Jay Leybourne
January 06, 2018

"World Class Service"

- Dappleby

I had my oil change done here and Jay went above and beyond to make sure I was happy. Great service! I am glad I brought it here.

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Recommend Dealer
Yes
Employees Worked With
Jay Leybourne
September 24, 2016

"Doesn't Care"

- Unhappy

Horrible. horrible response tocustomer concerns. Won't share email address for manager or regional manager. Won't respond to email inquiries regarding service. Private information is accessed through some sort of sharing of contact information and they won't divulge source. Stay away!!!! They seem to have resolved my problem

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Recommend Dealer
No
Employees Worked With
Other Employees : Shaelynn Elliot
Sep 26, 2016 -

Grande Prairie Subaru responded

Grande Prairie Subaru participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry for your frustration regarding our data base. You are listed in the data base as our customer because you purchased a vehicle from Grande Prairie Subaru. As with all of our previous customers we try to maintain open communication by following up every so often to ensure you are happy with your vehicle and to offer superior customer service to our clientele. We have not and will not share your information. Please know that as of Saturday morning as per your request we have removed from our follow up call list. We would like to apologize for any inconvenience we may have caused you with our customer service call . Should you require any further information or if you would like to contact the General Sales Manager directly he would forward to the opportunity to speak with you. I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time.

February 28, 2016

"Always excellent service!"

- LvSubaru

I bought my Subaru here in G.P. 6 years ago, and have always had it serviced at Grande Prairie Subaru. Jay and the rest of the service department consistently deliver great customer service! Jay really listens to what I need done, answers all my questions, and the service team completes the work in a timely manner. Their service prices are comparable to other locations, as well. Why would I go anywhere else? Thank you for all you do!

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Recommend Dealer
Yes
Employees Worked With
The service team, Jay Leybourne
October 30, 2015

"Outstanding dealership"

- Paul

I've been dealing with GP Subaru for awhile now with two cars. Mike is a wealth of knowledge and fantastic to deal with, while Jay is exceptionally professional, constantly going above and beyond for his customers. It's so nice and refreshing to have a dealership that takes care of their customers and take pride in everything they do. The pride in their work shows in all of their actions, very impressive. I love giving them my business and hold them in very high regard. Outstanding.

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Recommend Dealer
Yes
Employees Worked With
Mike Kanda, Jay Leybourne, Kayla Curry
September 13, 2015

"Excellent cust. service"

- very happy cust.

Jay is always very pleasant and sociable. Professional service given. Jay chats to you like he remembers you from last visit. Jay explains service done. Nice to see he is still there. People in G.P. seem to change jobs alot.

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Recommend Dealer
Yes
Employees Worked With
Jay Leybourne
September 12, 2015

"Great Customer Service"

- Watergal

Jay and Kayla are always friendly and can fit my vehicle in on short notice for a service. Thanks Grande Prairie Subaru for your service!

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Recommend Dealer
Yes
Employees Worked With
Jay Leybourne, Kayla Curry
August 26, 2015

"Top Notch Customer Service "

- SubaWOO!

Grande Prairie Subaru has excellent customer service. I'm always greeted with a friendly smile and I am always addressed respectfully regardless of my (lack of) mechanical knowledge. For my most recent visit, while getting my brake pads replaced they threw in new rotors as well because they care about giving proper service. On top of that, work done on my vehicle is always timely and I am comprehensively updated about everything observed or done to my vehicle. Thank you Grande Prairie Subaru for your great service!

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Recommend Dealer
Yes
Employees Worked With
Jay Leybourne, Kayla Curry
August 01, 2015

"Great service"

- Deathmaiden

Great service every time I go in,I have had some bad experiences in the past with other dealerships but not at Subaru. I would highly recommend this service deptment to everyone

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Recommend Dealer
Yes
Employees Worked With
Jay Leybourne, Kayla Curry
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